Inside Sales Manager

1 week ago

Gurgaon, Haryana, India Anveya Living Private Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

About ThriveCo

In a market driven by claims, ThriveCo chose clinical proof.

We are India's 1st evidence-led personal care brand, where every formula is born from extensive research, developed to global standards, and refined meticulously for everyday skin and hair needs. We don't borrow claims, we build them. Backed by 31 clinical trials, 7 peer-reviewed publications in leading UK and US medical journals, and 2 patents filed, our R&D is the core. At the heart of our portfolio is the Patent Filed, Clinically Proven - Hair Growth Serum 2.0, a true category breakthrough with over 60 lakh bottles sold and counting. Our products are now trusted by millions across 23 countries. With recognitions like Inc42's #7 Fastest-Growing D2C Brand, the BW Businessworld Young Enterprises Award, the Femina Power Brand, and a feature in Vogue, ThriveCo stands at the intersection of clinical credibility and crafted excellence. As we expand into the UK, US, and UAE, our belief is simple: real beauty care isn't just about results, it's about earning trust, trial after trial. Expect more breakthroughs. More patents. More data-backed performance. And a new standard for personal care, made in India - for the world.

Job Description:

Job Title: Sales Manager

Job Type: Full Time

Location: Gurgaon

Industry: Skincare & Personal Care

Key Responsibilities:

Lead, manage, and mentor a team of 50–60 inside sales executives handling inbound & outbound customer interactions.

Drive sales performance to consistently achieve revenue, conversion, and AOV (Average Order Value) targets.

Ensure advisors follow quality call standards probing, complete treatment explanation, medical paper sharing, and positive closures.

Monitor KPIs and performance dashboards; implement data-driven strategies to improve efficiency and results.

Collaborate with marketing, training, and product teams to align sales strategy with campaigns and product launches.

Manage post-purchase escalations, ensuring customer concerns are resolved effectively with high satisfaction.

Conduct regular training, call calibrations, and refresher sessions to build a skilled and motivated sales team.

Identify process gaps and work cross-functionally to improve customer experience, compliance, and order count.

Qualifications & Skills

Proven experience managing large inside sales teams (50+ members) and 4-6 years of proven leadership role.

Strong knowledge of e-commerce, D2C and personal care categories.

Track record in driving sales conversions, upselling, and cross-selling.

Strong background in post-sale service, complaint handling, and customer retention.

Excellent leadership, communication, and analytical skills.

Proficiency in CRM tools, reporting dashboards, and sales funnel optimization.

Exposure to beauty, wellness, or personal care brands will be a strong advantage.

Working Model – Work from Office.

Working Days – 6 Days.

Website -

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