Relationship Manager
2 days ago
Company Description
Erience Solutions is an ISO 9001:2008 certified Internet agency specializing in robust and scalable Web, Blockchain, and AI solutions. Our highly qualified and dedicated team helps businesses evolve into profitable ventures while ensuring employees and clients enjoy a great work-life culture. In just six years, we have completed over 3,000 projects, making us a preferred outsourcing destination for startups, small, and medium-sized businesses. Our unique experience and dedication set us apart in delivering custom solutions within desired timeframes.
Role Description
This is a full-time on-site role for a Relationship Manager at our Ahmedabad office. The Relationship Manager will be responsible for building and maintaining strong relationships with clients, understanding their business needs, and ensuring client satisfaction. Daily tasks will include managing client communications, addressing queries and concerns, coordinating with internal teams to deliver solutions, and ensuring timely project completion. The role also involves identifying opportunities to grow accounts and maximize client value.
Qualifications
- Strong interpersonal and communication skills
- Experience in client relationship management and customer service
- Ability to understand client needs and translate them into actionable deliverables
- Project management skills to ensure timely delivery of solutions
- Problem-solving skills and the ability to address client concerns effectively
- Excellent organizational and multitasking abilities
- Experience in the IT service industry is a plus
- Bachelor's degree in Business Administration, Marketing, or a related field
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