Technical Support Engineer

2 weeks ago


Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role:

We are looking for a skilled Technical Support Engineer to assist our clients with all aspects of technical support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed.

Responsibilities:

  • Troubleshooting Hardware Networking/OS related queries of our global customers Over Phone which involves working in different time zones
  • Diagnose and resolve software and hardware issues
  • Take calls from Global customers and initiate the right response to them, positively and professionally
  • Willing to work rotational shift(including night shifts) Excellent written & spoken communication skills

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Strong understanding of computer systems, networks, and software applications
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Knowledge of Networking is a plus


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