Virtual Relationship Manager(VRM)

6 days ago

Mumbai, Maharashtra, India V Konnect Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

  • Engage with assigned portfolio of Bank customers for service and deepening relationship

    Customer interactions to be duly updated in Bank system for audit trail and reference to future interactions

    Deepening of customer portfolio level benchmarks

    Manage Issues and Maintain complete relationship record for assigned customer accounts

    Enhancing customer wallet size

    Profiling Customer to increase wallet share Engaging to capture customer banking habits and inducing to make Bank as primary relationship

    Ensuring customer scoping being done with need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly

    Service to Sales approach established for deepening relationship with family members and associates which have been grouped together

Acquisition of New To Bank Customers

To acquire new to bank customers from leads generated through marketing channel and various campaigns

Referrals generated from existing customers

Penetration of products across family groups

Customer Query and Complaint resolution:

Ensure query resolution of the customers by coordinating with service and operations team

Resolving all complaints received from preferred customers within the stipulated TATs

Fulfilment of other objectives:

To actively participate and contribute in fulfilment of other time bound objectives that department or organisation may initiate from time to time.

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