ServiceNow TPM for CCX group
4 days ago
Role Overview
We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to
complement the work of existing TPMs — enabling faster product planning, execution, and delivery. While the
existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide
hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.
Key Responsibilities
Platform Solutioning & Support
o Perform L1 and L2 solutioning on the ServiceNow platform.
o Collaborate with architects and designers to refine requirements and validate feasibility.
Requirements & Story Management
o Break down PRDs into detailed user stories.
o Manage backlog, maintain story hygiene, and ensure stories are test-ready.
o Track delivery status and follow up with engineers to ensure on-time execution.
Execution & Delivery Support
o Drive UAT testing, validate outcomes, and close development tasks.
o Provide structured reporting on progress, risks, and blockers.
Hypercare & Incident Management
o Support post-go-live stabilization during the hypercare period.
o Triage incidents, track resolution, and report on hypercare performance.
Collaboration with Core TPMs
o Complement existing TPMs by focusing on execution and delivery, while they drive strategy and
business alignment.
o Ensure smooth handoffs and visibility across all levels of product management.
Required Skills & Experience
Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
Experience translating business requirements / PRDs into detailed user stories.
Strong backlog management, story hygiene, and execution-tracking skills.
Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
Strong communication and reporting skills, with ability to simplify complex topics.
Exposure to hypercare, incident triage, and post-go-live support.
Preferred Qualifications
4–7 years of TPM or equivalent experience in SaaS / enterprise platforms.
Experience with Customer Success, CSP, or related ServiceNow modules.
Ability to operate in fast-paced, cross-functional environments with global teams.
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