Platform & Application support engineer

2 weeks ago

Hyderabad, Telangana, India ID4 Consultancy Full time ₹ 90,00,000 - ₹ 1,20,00,000 per year

Codevian Contract

Platform & Application Support Engineer

No. of Position: 1

Total Experience: Between 4 to 5 Years only

Location: Onsite | Hyderabad

Work Timings: General IST (10 am to 7 pm) | Overlap with the UK Timezone

Availability: Immediate Joiners Preferred

Duration: 6 months (extendable)

Budget: 1L Per Month

About the role

As a Platform & Application Support Engineer, you will play a vital role in maintaining and optimising Recognise Bank's core technology platforms, including nCino (Salesforce), Mambu, and the integration layer. You will act as a technical point of contact for platform-related issues, investigating and resolving incidents, monitoring system performance, and taking proactive steps to ensure the availability and stability of business-critical services. Working closely with cross-functional teams, you will support new feature deployments, maintain API-driven workflows, and provide APEX-based support for Salesforce customisations. Additionally, you will contribute to documentation and process improvements to help scale and evolve our platforms. This hands-on role requires strong technical expertise in SaaS application support, Salesforce development, and systems integration, with a focus on delivering seamless, reliable solutions in a fast-paced environment.

Key Responsibilities

  • Provide BAU support for the bank's core platforms, ensuring smooth day-to-day operations and rapid response to incidents across nCino, Mambu, and integration layers.

  • Deliver enhancements and changes to the Salesforce-based lending platform, including user setup, configuration changes, and platform optimisation.

  • Support the delivery and testing of new features and integrations using Corezoid and RESTful APIs, working with internal and third-party teams.

  • Maintain high standards of platform documentation including system changes, support guides, and technical specifications.

  • Monitor data flows and address data quality issues through validation, investigation, and resolution.

  • Participate in Change Management processes, ensuring updates and deployments are controlled and compliant.

  • Support integration testing, operational acceptance, and user training as part of wider release processes.

  • Work with the wider team to drive innovation, stability, and continuous improvement across the stack.

  • Provide input into the longer-term roadmap for platform tooling and support strategies.

  • Work with key platform vendors to escalate and resolve issues, track updates, and ensure ongoing alignment with business requirements.

Required Skills & Experience

  • Minimum 4 years' experience in IT support, platform operations, or application engineering roles in banking or fintech.

  • Minimum 3 years experience in Salesforce, Sales Cloud preferred

  • At least 1 year of active Apex development experience (Asynchronous apex and Triggers), Good to have- built at least one set of REST APIs.

  • Experience supporting Salesforce-based systems (e.g. nCino), including basic APEX understanding and administrative configuration.

  • Knowledge of REST APIs, system integration, and SaaS platforms (ideally including Mambu).

  • Experience working in ay change-controlled, regulated environment.

  • Familiarity with data manipulation, QA/test processes, and tools such as Jira/Confluence.

  • Strong troubleshooting, diagnostic, and problem-solving skills.

  • Excellent documentation and communication capabilities.

  • Team player with the ability to manage multiple priorities in a f

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