Platform & Application support engineer

2 weeks ago

Hyderabad, Telangana, India ID4 Consultancy Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Codevian Contract

Platform & Application Support Engineer

No. of Position: 1

Total Experience: Between 4 to 5 Years only

Location: Onsite | Hyderabad

Work Timings: General IST (10 am to 7 pm) | Overlap with the UK Timezone

Availability: Immediate Joiners Preferred

Duration: 6 months (extendable)

Budget: 1L Per Month

About the role

As a Platform & Application Support Engineer, you will play a vital role in maintaining and optimising Recognise Bank's core technology platforms, including nCino (Salesforce), Mambu, and the integration layer. You will act as a technical point of contact for platform-related issues, investigating and resolving incidents, monitoring system performance, and taking proactive steps to ensure the availability and stability of business-critical services. Working closely with cross-functional teams, you will support new feature deployments, maintain API-driven workflows, and provide APEX-based support for Salesforce customisations. Additionally, you will contribute to documentation and process improvements to help scale and evolve our platforms. This hands-on role requires strong technical expertise in SaaS application support, Salesforce development, and systems integration, with a focus on delivering seamless, reliable solutions in a fast-paced environment.

Key Responsibilities

  • Provide BAU support for the bank's core platforms, ensuring smooth day-to-day operations and rapid response to incidents across nCino, Mambu, and integration layers.

  • Deliver enhancements and changes to the Salesforce-based lending platform, including user setup, configuration changes, and platform optimisation.

  • Support the delivery and testing of new features and integrations using Corezoid and RESTful APIs, working with internal and third-party teams.

  • Maintain high standards of platform documentation including system changes, support guides, and technical specifications.

  • Monitor data flows and address data quality issues through validation, investigation, and resolution.

  • Participate in Change Management processes, ensuring updates and deployments are controlled and compliant.

  • Support integration testing, operational acceptance, and user training as part of wider release processes.

  • Work with the wider team to drive innovation, stability, and continuous improvement across the stack.

  • Provide input into the longer-term roadmap for platform tooling and support strategies.

  • Work with key platform vendors to escalate and resolve issues, track updates, and ensure ongoing alignment with business requirements.

Required Skills & Experience

  • Minimum 4 years' experience in IT support, platform operations, or application engineering roles in banking or fintech.

  • Minimum 3 years experience in Salesforce, Sales Cloud preferred

  • At least 1 year of active Apex development experience (Asynchronous apex and Triggers), Good to have- built at least one set of REST APIs.

  • Experience supporting Salesforce-based systems (e.g. nCino), including basic APEX understanding and administrative configuration.

  • Knowledge of REST APIs, system integration, and SaaS platforms (ideally including Mambu).

  • Experience working in ay change-controlled, regulated environment.

  • Familiarity with data manipulation, QA/test processes, and tools such as Jira/Confluence.

  • Strong troubleshooting, diagnostic, and problem-solving skills.

  • Excellent documentation and communication capabilities.

  • Team player with the ability to manage multiple priorities in a f

  • Senior Platform Devops Engineer

    4 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support Center Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The company s technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...

  • Platform Devops Engineer

    4 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support Center Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The company s technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...

  • Application Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India GrowthAXL Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job SummaryWe are seeking a proactive and detail-oriented Application Support Engineer toprovide critical support across our operational systems, including ServiceNow FSM,custom-built applications, Trident Care Online, and DDF platforms. The idealcandidate will play a vital role in ensuring application stability, resolving issues, andproviding stellar user...

  • AI Engineer

    2 weeks ago

    Hyderabad, Telangana, India AMPS Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Company: AMPS - Advanced Medical Pricing SolutionsJob Title: AI EngineerLocation:Hyderabad, IndiaIndustry:IT | US HealthcareAbout AMPS:AMPSis a leading US-based healthcare technology company focused on delivering innovative cost containment, payment integrity and pharmacy savings solutions. As part of our global expansion, we're growing our IT operations in...

  • Platform Support Engineer

    3 days ago

    Hyderabad, Telangana, India NTT DATA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe role of...

  • Platform Support Engineer

    7 days ago

    Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Systems Monitoring Engineer Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...

  • Platform Support Engineer

    3 days ago

    Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Platform Support Engineer (L3) Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...

  • Platform Support Engineer

    5 days ago

    Hyderabad, Telangana, India NTT DATA Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Platform...

  • Application Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Sutherland Global Services Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Application Support Engineer Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and...

  • Senior Application Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Cubic Corporation Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Business Unit:Cubic Transportation SystemsCompany Details:As part of the Global Operations Systems Team, reporting to the IT Systems Team Leader, you will be a key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. You will assist in implementing strategies for Central...