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Business Operations Director
2 weeks ago
General information
Country
India
State
Telangana
City
Hyderabad
Job ID
46274
Department
SaaS
Description & Requirements
Summary:
You'll be part of the CSX Transformation & Innovation team reporting to the VP of Scale CX, the execution of digital lifecycle engagement and other innovation-driven initiatives in the CSX Transformation Org, leveraging strong operational expertise, technical acumen, systems thinking, and project management skills. You'll be a versatile operator, who can manage webinars, engage stakeholders, analyze complex data sets, and facilitate systems architecture discussions, helping scale impactful customer experiences.
Key Responsibilities:
- Execute and manage lifecycle campaigns through in-app guidance, targeted email sequences, stakeholder webinars, and community activations led by the Customer Adoption peer.
- Operationally run webinars, including setup, moderation, stakeholder coordination, and post-event follow-up.
- Leverage strong technical skills to drive AI and automation driven solutioning discussions for personalized customer experiences and customer success.
- Collaborate closely with the systems team to support systems architecture discussions and contribute to the development of operational processes, playbooks, and technical documentation relating to digital customer lifecycle management.
- Analyze user engagement data and large data sets, provide actionable insights, and recommend improvements to enhance adoption, campaign effectiveness, and customer value.
- Support robust program management and reporting by clearly communicating insights into adoption metrics, value realization, and campaign performance.
- Act as a versatile operator providing agile support across various innovative projects, ensuring tactical alignment and effective cross-functional collaboration.
Required Skills:
- Minimum of 5 years' experience in digital adoption, marketing automation, or customer experience operational roles within SaaS or technology organizations.
- Demonstrated technical proficiency with digital adoption platforms and CRM tools (e.g., Pendo, Whatfix, Gainsight PX, HubSpot, and Gainsight CS).
- Proven experience operating webinars, coordinating with multiple stakeholders, and managing follow-ups effectively.
- Exceptional analytical capabilities, with experience analyzing complex data sets and making data-driven recommendations.
- Strong systems thinking abilities, capable of engaging in technical and system architecture discussions.
- Proven project management skills, adept at multitasking and collaborating effectively across teams.
Bonus:
Previous experience in Customer Success Operations or Digital Customer Success roles
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
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