Client Service Manager

Job ID: 37428
Location: Delhi, IN
Area of interest: Retail Banking
Job type: Regular Employee
Work style: Office Working
Opening date: 18 Aug 2025
**Job Summary**
- Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.
**Risk Management**
 Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
 Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
 Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
 Read, understand and comply with all provisions of the Group Code of Conduct.
**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] \*
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
- Serve as a Director of the Board of [insert name of entities]
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
**Other Responsibilities**
Embed Here for good and Group's brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
**Key Responsibilities**
**Skills and Experience**
Diligent & Punctual
Knowledgeable about the role
Certified with relevant courses
Confident
Fluent in Language
Banking Exposure
Management Information Skills
Good Interpersonal Skills
Customer and Service Oriented
**Qualifications**
 Post Graduate, consistent academic career
 Extensive sales experience (2 to 5 years)
 Sales focused and highly target oriented
 Able to pick up new concepts quickly
 Able and excited about going out to meet new customers
 Competitive awareness & benchmarking
 Excellent communication, interpersonal & relationship building skills
 Banking knowledge
 Management Information Skills
 Good Interpersonal Skills
**About Standard Chartered**
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
**What we offer**
**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- **Flexible working** options based around home and office locations, with flexible working patterns.
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.