Client Servicing Manager

Position Overview:

We are looking for a highly experienced Client Servicing Manger to manage the presentation of events, exhibitions, and large-scale public engagements. The ideal candidate will have extensive experience in event and exhibition production. This role requires a proven leader with strong operational skills and the ability to execute large-scale projects for both private and public-sector clients.

**Must have Events agency experience with exposure to PSU/Ministry events & exhibitions.

Key Responsibilities:

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Event and Exhibition Production Leadership
: Oversee all aspects of event and exhibition production, from concept to execution, ensuring that events meet client objectives, branding requirements, and deadlines.

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Team Management:
Manage and mentor a team of event managers, production coordinators, designers, and technical staff to deliver exceptional event experiences.

Allocate resources and tasks effectively to ensure smooth operations.

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Project Management
: Plan, execute, and manage production timelines, budgets, and resources for events and exhibitions, ensuring timely delivery and within allocated budgets.

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Vendor and Supplier Coordination
: Manage relationships with key vendors, suppliers, and contractors, ensuring high-quality deliverables and cost-effective solutions.

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Creative Vision
: Collaborate with the creative team to develop innovative and impactful event designs, layouts, and overall production aesthetics. Ensure alignment with client vision and branding guidelines.

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Logistics and Operations:
Oversee all logistics related to event setups, technical requirements (audio, visual, lighting, etc.), and on-site operations, ensuring flawless execution.

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Client Interaction:
Act as the primary point of contact for clients and stakeholders, managing expectations, providing regular updates, and ensuring satisfaction with event production.

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Budget Management
: Develop detailed event production budgets, track expenses, and manage costs efficiently without compromising on quality.

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OnSite Event Management:
Oversee the on-site execution of events and exhibitions, ensuring all aspects run smoothly, troubleshooting any issues that arise, and ensuring a high-quality guest experience.

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Post-Event Evaluation:
Conduct post-event debriefings to assess success, learn from challenges, and incorporate feedback into future events.

Qualifications and Experience:

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Education:
Bachelor's degree in Event Management, Production or a related field. A Master's degree or relevant certifications in event production or project management is a plus.

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Experience:
Minimum of 15 years of experience in event production, with at least 10+ years in a leadership role managing large-scale events, exhibitions, and public engagements. Experience working with government clients or PSUs is a significant advantage.

Skills:

• Strong knowledge of event production logistics, exhibition setup, and technical requirements.

• Proven leadership and team management skills, with the ability to motivate and manage cross-functional teams.

• Exceptional project management skills with a proven track record of delivering events on time and within budget.

• Expertise in vendor and supplier management, negotiations, and building long-term relationships.

• Excellent communication, presentation, and client management skills.

• Strong financial acumen and ability to manage budgets effectively.

• Ability to work under pressure, handle multiple projects simultaneously, and resolve problems efficiently.

• Experience working on government events or public-sector exhibitions.

• Knowledge of cutting-edge event technologies (e.g., virtual events, hybrid events, 3D visualizations).