Customer Experience Center Manager

1 day ago

India Grundfos Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Would you like professional challenges and development opportunities in a multinational environment? Are you an excellent communicator with high customer engagement skills, achievement oriented, and curious to broaden your professional perspective? Does the sustainability agenda and making a difference to the water and energy footprint excite you? Do you enjoy organising, curating, and running customer events? Do you want to make a difference in our organization and contribute to building something new? If the answer is yes to all these questions, then we would like to hear from you. 

In this role, you will be part of the Country President's team, facilitating a high-quality experience for customers and visitors to our Grundfos India Intelligent Experience Center.

What is the job about?

We are looking for an intelligent, passionate colleague to manage, run and maintain our Intelligent Expereince Center in India. You will be responsible for curating and facilitating high quality visits and experiences for different customers groups across our four Divisions: Industry, Commercial Building Services, Domestic Building Services and Water Utility.

  • Responsible for managing customer visits and events to the Experience Center, including giving a general introduction to the Grundfos culture, history and milestones as well as company information, products, solutions and applications.
  • Responsible for budgeting, planning, managing and co-ordinating all visits that take place to the Experience Center
  • Responsible to act as a channel between the Divisions and Operations to ensure seamless execution of all customer visits that require a holistic experience of the Grundfos value chain
  • Responsible for the maintenance, upkeep and upgrade of the Experience Center as required, in close collaboration with Facility and Divisions and other relevant stakeholders

Your Background

  • An Engineering degree with at least 10 years of technical knowledge, understanding of pumps, applications and solutions, before entering level besides formal education
  • Possess industry experience within a business environment; experience working in a large engineering organization is strongly preferred
  • Training and facilitation skills
  • Strong networking and relationship-building skills with the ability to engage effectively with a diverse range of stakeholders is essential
  • Excellent communication and presentation skills

Do you want to learn more?

This position is based out of Chennai. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people

We look forward to hearing from you.

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