Trainer banking process

4 days ago

Navi Mumbai, Maharashtra, India Conneqt Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Trainer Graduate (Mandatory),

Preferably Six sigma Certified

Skills:

  • Minimum 2+ years of Quality role experience at Banking or BFSI contact centre.

  • Strong experience in designing and delivering training programs, preferably in a banking or financial services environment.

  • Excellent verbal and written communication skills to effectively convey information and engage trainees.

  • Ability to present training materials clearly and engagingly to diverse audiences.

  • Knowledge of instructional design principles and best practices for creating effective training content. & modules.

  • Familiarity with training tools, e-learning platforms, and contact centre technologies.

  • Ability to analyse training needs, evaluate program effectiveness, and make data-driven decisions.

Job Role: -

Develop and design training programs and materials that cover banking products, services, customer service skills, and compliance requirements.

  • Create engaging and informative training content, including presentations, manuals, and interactive exercises.

  • Regularly update training materials and programs based on feedback, changes in banking regulations, and industry best practices.

  • Conduct orientation sessions for new hires to introduce them to the organizations culture, values, and operational procedures.

  • Provide comprehensive training on banking products, customer service protocols, and contact centre systems.

  • Evaluate the performance and understanding of new hires through assessments, quizzes, and practical exercises.

  • Organize and deliver refresher training sessions to keep current employees updated on new products, services, and procedures.

  • Identify skill gaps and provide targeted training to address areas for improvement and enhance employee performance.

  • Offer one-on-one coaching and support to employees to help them apply training concepts effectively in their roles.

  • Monitor and assess the effectiveness of training programs through feedback, performance metrics, and employee evaluations.

  • Gather feedback from trainees and team leaders to continually refine and improve training programs.

  • Ensure that training programs cover all relevant regulatory and compliance requirements for the banking industry.

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