Trainer- Collections For Banking process

1 day ago

Navi Mumbai, Maharashtra, India Conneqt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position: Trainer (BFSI Domain Domestic Voice process BPO/KPO) Collections

Location: Navi Mumbai (Resident)

Qualification: Graduate Mandatory

Experiences - 2 years of experiences as Trainer on paper from BFSI sector (BPO/KPO)

Salary (Depends upon the round of interview)

Skill : Need excellent communication in English (Hindi & Marathi)

  • Minimum 5+ years of Quality role experience at Banking or BFSI contact centre
  • Strong experience in designing and delivering training programs, preferably in a banking or financial services environment.
  • Excellent verbal and written communication skills to effectively convey information and engage trainees.
  • Ability to present training materials clearly and engagingly to diverse audiences.
  • Knowledge of instructional design principles and best practices for creating effective training content. & modules.
  • Familiarity with training tools, e-learning platforms, and contact centre technologies.
  • Ability to analyse training needs, evaluate program effectiveness, and make data-driven decisions.

Job Role: -

  • Develop and design training programs and materials that cover banking products, services, customer service skills, and compliance requirements.
  • Create engaging and informative training content, including presentations, manuals, and interactive exercises.
  • Regularly update training materials and programs based on feedback, changes in banking regulations, and industry best practices.
  • Conduct orientation sessions for new hires to introduce them to the organization's culture, values, and operational procedures.
  • Provide comprehensive training on banking products, customer service protocols, and contact centre systems.
  • Evaluate the performance and understanding of new hires through assessments, quizzes, and practical exercises.
  • Organize and deliver refresher training sessions to keep current employees updated on new products, services, and procedures.
  • Identify skill gaps and provide targeted training to address areas for improvement and enhance employee performance.
  • Offer one-on-one coaching and support to employees to help them apply training concepts effectively in their roles.
  • Monitor and assess the effectiveness of training programs through feedback, performance metrics, and employee evaluations.
  • Gather feedback from trainees and team leaders to continually refine and improve training programs.
  • Ensure that training programs cover all relevant regulatory and compliance requirements for the banking industry.
  • Train employees on company policies and procedures to ensure consistency and adherence to organizational standards.
  • Work closely with team leaders, quality managers, and other departments to align training programs with operational needs and performance goals.
  • Maintain clear and effective communication with trainees, providing support and addressing any questions or concerns they may have.

  • Investment Banking Trainer

    2 weeks ago

    Navi Mumbai, Maharashtra, India Itvedant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:As an Investment Banking Trainer, you will be responsible for delivering engaging andinteractive sessions, guiding learners through real-world scenarios, mentoring them, andpreparing them for successful careers in Investment Banking and Finance.Responsibilities:Deliver training sessions on Investment Banking covering modules such as financial...

  • Process Trainer

    5 days ago

    Navi Mumbai, Maharashtra, India Aseup Consultancy Full time ₹ 7,20,000 - ₹ 14,40,000 per year

    Plan batches w.r.t NHTs and Refresher trainings for the projects assigned.Should be aware of TNA, TNIReview Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profileDomestic processPresentation Skills Facilitate internal tests, certification for trainers,...

  • Process Trainer

    4 days ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Process TrainerLocation: Ghansoli, Navi Mumbai Openings: 4 Shift: Day Shift Qualification: Graduate (Mandatory) Experience: Minimum 2 years (BPO sector experience is mandatory) Preferred Background: Sales, Insurance, or Customer Service Batch Frequency: New batches delivered on a weekly basis Availability: Immediate Joiners preferred ...

  • Process Trainer

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title- Process TrainerLocation: Navi MumbaiCompany Description:About Sutherland:Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading...

  • Process Trainer

    6 days ago

    Navi Mumbai, Maharashtra, India Mswipe Technologies Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    This job is provided by Location: MumbaiLanguages: Fluent in English, Hindi, and any South Indian language (Tamil, Telugu, Kannada, or Malayalam)Are you passionate about training, process excellence, and helping teams grow? We're looking for a dynamic Process Trainer to join our teamWhat You'll DoConduct onboarding & process trainings for new hires.Deliver...

  • Process Trainer

    4 days ago

    Mumbai, Maharashtra, India, Maharashtra TP Full time

    Location: Mumbai, Malad. Job Summary:We are looking for a skilled Process Trainer with hands-on experience in international banking into AMLKYC, Sanction screening, transaction monitoring and operations to design, deliver, and enhance training programs for new hires and existing staff. The ideal candidate will have deep knowledge of global banking processes,...

  • Urgent Opening For Banking Process

    2 weeks ago

    Navi Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 3,36,000 - ₹ 3,96,000 per year

    Urgent Opening For Banking Email ProcessProcess - Email / Non voiceDesignation - Associate_ Customer serviceExperience - Minimum 1yr experience required from Banking Process ( Inbound / Outbound ) from BPO Industry.Skills Required -Need candidates with banking experience and must be familiar with banking terms (Demand Draft, Cheque, credit card, Debit Card,...

  • IDFC Banking Process

    3 days ago

    Navi Mumbai, Maharashtra, India Credicus Full time ₹ 1,74,000 - ₹ 1,75,000 per year

    Process:- IDFC Banking Process (Outbound Process) -Fresher/ experience both can apply -HSC pass can apply -Salary-14,500k + incentives -Shift timing: 9:30am-6:30pm -Good communication required -looking for immediate joiner Required Candidate profilemin qualification HSC Job Location: Kapurbavadi junction Majiwada Thane (w Contact InformationContact...

  • Hiring For Banking Process

    1 day ago

    Navi Mumbai, Maharashtra, India Eureka Outsourcing Solutions (EOS) Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Process:- Banking Process - Voice Process -Good comms required-Shift timing- 9:30-6:30-Fresher & Exp both can apply-Need immediate joiner.-Salary: Upto 18,000 in hand + Unlimited Incentives -Rounds of Interviews:--HR round-Operations round Required Candidate profileQualification:- Hsc Pass and above Location: Majiwada, Thane (W To schedule your interview...

  • KOTAK Banking Process

    5 days ago

    Navi Mumbai, Maharashtra, India Digitide Full time ₹ 2,25,000 - ₹ 4,50,000 per year

    Process:- KOTAK (Banking Process) Inbound-Outbound Call -Fresher/ experience both can apply -HSC/ can apply -Salary: 15,000 in hand + Unlimited incentives -Hindi communication / Average English -2 rounds of interview Required Candidate profileMin Qualification HSC Loaction: Thane & Navi Mumbai Contact for more details (Call/ WhatsApp)HR Shubham...