Trainer- Collections For Banking process

20 hours ago

Navi Mumbai, Maharashtra, India Conneqt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position: Trainer (BFSI Domain Domestic Voice process BPO/KPO) Collections

Location: Navi Mumbai (Resident)

Qualification: Graduate Mandatory

Experiences - 2 years of experiences as Trainer on paper from BFSI sector (BPO/KPO)

Salary (Depends upon the round of interview)

Skill : Need excellent communication in English (Hindi & Marathi)

  • Minimum 5+ years of Quality role experience at Banking or BFSI contact centre
  • Strong experience in designing and delivering training programs, preferably in a banking or financial services environment.
  • Excellent verbal and written communication skills to effectively convey information and engage trainees.
  • Ability to present training materials clearly and engagingly to diverse audiences.
  • Knowledge of instructional design principles and best practices for creating effective training content. & modules.
  • Familiarity with training tools, e-learning platforms, and contact centre technologies.
  • Ability to analyse training needs, evaluate program effectiveness, and make data-driven decisions.

Job Role: -

  • Develop and design training programs and materials that cover banking products, services, customer service skills, and compliance requirements.
  • Create engaging and informative training content, including presentations, manuals, and interactive exercises.
  • Regularly update training materials and programs based on feedback, changes in banking regulations, and industry best practices.
  • Conduct orientation sessions for new hires to introduce them to the organization's culture, values, and operational procedures.
  • Provide comprehensive training on banking products, customer service protocols, and contact centre systems.
  • Evaluate the performance and understanding of new hires through assessments, quizzes, and practical exercises.
  • Organize and deliver refresher training sessions to keep current employees updated on new products, services, and procedures.
  • Identify skill gaps and provide targeted training to address areas for improvement and enhance employee performance.
  • Offer one-on-one coaching and support to employees to help them apply training concepts effectively in their roles.
  • Monitor and assess the effectiveness of training programs through feedback, performance metrics, and employee evaluations.
  • Gather feedback from trainees and team leaders to continually refine and improve training programs.
  • Ensure that training programs cover all relevant regulatory and compliance requirements for the banking industry.
  • Train employees on company policies and procedures to ensure consistency and adherence to organizational standards.
  • Work closely with team leaders, quality managers, and other departments to align training programs with operational needs and performance goals.
  • Maintain clear and effective communication with trainees, providing support and addressing any questions or concerns they may have.

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