Chief Manager

2 weeks ago

Kolkata, West Bengal, India Max New York Life insurance Co Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

KEY RESPONSIBILITIES: Conduct training modules for CAT FLS & Managers

  • Conducting induction and on-boarding training programs
  • Training on selling skills
  • Training on all MLI Insurance products and processes
  • Training on all MLI Digital tools and Assets
  • All other training programs as outlined in the Agent and ADM learning journey
  • Conducting GIDs and IIDs
  • Conducting PRP and FOD as and when required
Conducting training in blended delivery format
  • Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings
  • Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions
Administrative
  • Manager-trainer to drive adoption of the digital learning platform across all roles
  • Responsible for driving digital assessments amongst Agents and ADMs
  • Responsible for driving self-learning among Agents and ADMs
  • Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
  • Responsible for delivering all training adhering to the training calendar designed
  • Responsible for driving business performance of all learners
  • Responsible to drive attendance to all training sessions
  • Responsible to capture attendance in TMS/ELM within the stipulated time defined
  • Responsible to coordinate with the ZHs in calendarizing all training sessions for an office
  • Responsible to plan travel for training sessions in various locations as required
Look after training logistics
  • Schedule training sessions
  • Ensure wider participation of agents in programs
  • Ensure set-up of SMART Classroom is in place before commencing a session
Monitor progress of agents on a continuous basis
  • Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
  • Ensure that agents follow moral and ethical standards when dealing with clients
  • Monitor Agent development
Update training material
  • Review present training material
  • Scan environment
  • Incorporate feedback from Agents, Customers, SMs, Ps, MPs
  • Ensure that the agents get updated and continuous information on MLI products
  • Facilitate self-development of agents

Locations: Kolkata, WB, IN

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