Fulfillment Specialist

2 days ago

Chennai, Tamil Nadu, India IPSCOM Returnable Pvt Ltd Full time ₹ 2,50,000 - ₹ 6,00,000 per year

Position Summary:

We are hiring a
Fulfillment Executive
to manage and support day-to-day customer operations, data management, and logistics coordination for returnable packaging. The role demands strong analytical, communication, and interpersonal skills.

We are looking for a
proactive and organized Operations Executive
to support our daily operational and customer coordination activities. The ideal candidate will be responsible for ensuring smooth execution of supply chain operations, on-site resource coordination, and maintaining seamless communication with customers and stakeholders.

Roles & Responsibilities:

1. Customer Operations & Coordination

  • Receive and analyze weekly/monthly customer forecasts.
  • Create and communicate fulfillment plans based on available stock and customer consumption patterns.
  • Follow up with customers for Purchase Orders (POs) and track PO quantities against invoicing.
  • Communicate proactively to customers about stock-out risks and suggest preventive actions.

2. Inventory & Data Management

  • Monitor daily consumption at customer plants (Tier 1 and OEM) and share daily MIS reports.
  • Manage daily transactions (issues/returns/repairs) in the asset tracking portal.
  • Plan and execute physical stock audits; provide reconciliation reports.

3. Logistics & Vendor Coordination

  • Coordinate with transporters and OSRs for timely pickup and delivery of returnable packaging assets.
  • Ensure on-site activities (by OSRs) are executed as per process instructions and SOPs.
  • Track vehicle placements and monitor transit lead times for timely delivery
    .

4. Invoicing & Collections

  • Raise invoice requests, follow up for GRN/Service Entry Sheet (SES) bookings.
  • Maintain invoice tracker and regularly review payment collection status.
  • Communicate with customer finance teams in case of delays or discrepancies.

5. Reporting & Continuous Improvement

  • Submit monthly reports to internal teams and act on feedback/action points.
  • Carry out root cause analysis in case of damage or repair issues and ensure timely resolution.
  • Actively participate in internal review meetings and process improvement initiatives.

6. Stakeholder Relationship Management

  • Develop and maintain strong relationships with customers, suppliers, OSRs, and internal departments.
  • Conduct monthly visits to customer locations to gather feedback and ensure operational efficiency.

Candidate Requirements:

  • Education:
    Graduate / Diploma / B.E – mechanical.
  • Experience:
    2–4 years in fulfillment/logistics/customer operations preferred.
  • Skills:
  • Proficiency in MS Excel, Word, and PowerPoint.
  • Strong oral and written communication in
    English
    , and fluency in
    regional language
    and
    basic Hindi
    .
  • Good interpersonal and relationship management skills.
  • Must be
    flexible
    , responsive, and able to work under pressure when required.
  • Ability to handle emails, calls, and time-sensitive requests professionally.

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