Customer Service Executive

2 weeks ago

Navi Mumbai, Maharashtra, India Hinduja Global Solutions (HGS) Full time ₹ 7,80,000 - ₹ 10,40,000 per year

Outbound sales process for Bank

Key Responsibilities:

  • Conduct outbound calls to prospective customers and generate leads.
  • Address inbound queries and provide accurate information about Banking services.
  • Promote and sell banking products, primarily credit card services.
  • Drive activation process by ensuring newly acquired customers start using their credit cards promptly.
  • Manage retention process by engaging with existing customers, resolving concerns, and offering relevant upgrades or benefits to enhance loyalty.

Candidate Requirements:

  • Good communication and interpersonal skills.
  • A graduation degree (any stream) is mandatory.
  • Freshers and candidates with BPO or customer service experience are encouraged to apply.
  • Age limit: 18 to 32 years.
  • Ability to work independently as well as within a team.

Compensation & Benefits:

  • Monthly Salary: 16,000 to 26,000 (in-hand)

  • Additional Perks:

  • Provident Fund (PF)

  • Health Insurance
  • Performance-Based Incentives
  • Pick-up and Drop Facility only for Thane Branch
  • Bank Holidays Off
  • 24 Paid Leaves Annually

Working Hours:

  • Monday to Saturday: 9:30 AM to 6:30 PM or 10:00 AM to 7:00 PM
  • Week Offs: Every Sunday and alternate Saturdays

Note: This is off role requirement. Selected candidates will be on HGS payroll. This is one year renewable contract.

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