Desktop Support Engineer

2 days ago

Delhi, Delhi, India Classic Network & Computers Full time

Role & Responsibilities:

  • Provide on-site and remote technical support for desktops, laptops, printers, and networking equipment.
  • Install, configure, and troubleshoot hardware, operating systems (Windows/Linux), and basic software.
  • Handle LAN/WAN setups, router/modem configurations, and network cabling issues.
  • Maintain timely documentation and updates on job cards, service reports, and customer feedback.
  • Coordinate with internal teams for inventory management and spare part replacements.
  • Perform preventive maintenance and system health checks at client sites.
  • Ensure customer satisfaction through prompt resolution and professional communication.
  • Must be comfortable with field visits across Delhi NCR as per job requirements.
  • Assist in AMC and IT infrastructure management for SME clients.

Eligibility:

  • Minimum 12th Pass or Diploma in Computer Hardware/Networking
  • 2-Wheeler with valid license preferred
  • Good communication skills (Hindi & basic English)

Preferred candidate profile

  • Proven experience in IT hardware troubleshooting, networking, and customer support.
  • Strong understanding of desktops, laptops, printers, routers, and LAN/WAN technologies.
  • Willingness to travel locally across Delhi NCR for on-site support.
  • Self-motivated, punctual, and committed to delivering excellent customer service.
  • Should possess good communication skills to interact with SME clients professionally.
  • Ability to work independently as well as in a team environment.
  • Owns a two-wheeler with a valid driving license (preferred).
  • Candidates with relevant certifications (CCNA, A+, N+) will be given preference.
  • Must be flexible with working hours in case of urgent support calls.
  • Residing in or near West Delhi will be an added advantage.

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