Senior Desktop Engineer Office 365 Administration

1 day ago


Delhi, Delhi, India Talent Leads Consultants Full time ₹ 8,00,000 - ₹ 12,00,000 per year


Job Description:

Job Title: Senior Desktop Engineer
Location: New Delhi
Department: IT / IT Infrastructure
Reports To: IT Manager / IT HEAD / Infrastructure Lead
Employment Type: Full-Time

Detailed list of Job Duties for a Senior Desktop Engineer based on the technologies and responsibilities mentioned:

Core Desktop Engineering Responsibilities


• Windows OS Management: Install, configure, and maintain Windows 10/11 and Windows Server 2016 environments.

• Office 365 Administration: Support and troubleshoot Outlook, Word, Excel, PowerPoint, and other Office apps; manage user accounts and licenses.

• Citrix VDI Support: Maintain and troubleshoot Citrix Virtual Desktop Infrastructure, including thin-client configurations and session performance.

• Endpoint Management: Use Microsoft Intune and MDM solutions to manage and secure desktops, laptops, and mobile devices.

• Device Management Systems (DMS): Administer and support DMS platforms for hardware/software inventory and lifecycle management.

Hardware & Peripheral Support

• Desktop, Laptop, Thin-Client Troubleshooting: Diagnose and resolve
hardware issues across various device types.

• Printer Support: Troubleshoot network and local printer issues, including
driver installations and connectivity problems.

Security & Monitoring


• Antivirus Management: Deploy and monitor antivirus solutions; ensure endpoint protection is up-to-date.

• Gateway Security Monitoring: Monitor and respond to alerts from gateway security systems (e.g., firewalls, web filters).


• Network Security Monitoring: Collaborate with network teams to monitor and secure desktop endpoints from threats and vulnerabilities.

Software Deployment & Maintenance


• Application Support: Install, configure, and troubleshoot business-critical applications including Microsoft Office suite.

• Patch Management: Ensure timely deployment of OS and application patches using tools like WSUS or SCCM.

• Software Packaging: Create and deploy software packages for automated installation across the enterprise.

Operational & Strategic Duties


• Documentation: Maintain detailed documentation of configurations, procedures, and troubleshooting steps.

• User Support & Training: Provide Tier 1/2 support and training to end-users on desktop systems and applications.

• Project Leadership: Lead desktop-related projects such as OS upgrades, hardware refreshes, and security enhancements.

• Collaboration: Work closely with network, server, and security teams to ensure cohesive IT operations.

Reporting & Analysis


• Asset Management: Track and manage IT hardware and software inventory.

• Incident Reporting: Analyze support trends and generate reports to improve service delivery.

• User Training: Provide training and documentation to end-users for common desktop tasks and best practices.



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