Customer Relationship Executive

1 day ago


Thoothukudi, Tamil Nadu, India SATHYA Web Services Private Limited Full time ₹ 2,00,000 - ₹ 3,00,000 per year

Location: Tuticorin | Tirunelveli

Roles & Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or social media.
  • Identify customer needs and provide accurate, timely solutions.
  • Handle complaints professionally and ensure proper escalation when necessary.
  • Maintain detailed and accurate records of customer interactions.
  • Follow up with customers to ensure their issues are fully resolved.
  • Educate customers on products, services, policies, and procedures.
  • Collaborate with internal teams to resolve complex issues.
  • Meet performance metrics such as response time, customer satisfaction, and resolution rate.
  • Adhere to company guidelines and maintain professionalism at all times.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹21,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person



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