Customer Relationship Executive
4 days ago
Location: Tuticorin | Tirunelveli
Roles & Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media.
- Identify customer needs and provide accurate, timely solutions.
- Handle complaints professionally and ensure proper escalation when necessary.
- Maintain detailed and accurate records of customer interactions.
- Follow up with customers to ensure their issues are fully resolved.
- Educate customers on products, services, policies, and procedures.
- Collaborate with internal teams to resolve complex issues.
- Meet performance metrics such as response time, customer satisfaction, and resolution rate.
- Adhere to company guidelines and maintain professionalism at all times.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹21,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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