Associate, Technical Application Support
1 week ago
The Team: Responsible team (24/7) for all aspects of the in-office product technical support for all the enterprise products. In-office support involves monitoring and responding to email and phone queries to resolve issues with feeds, file format, API, first-level data research, and ad hoc project support.
The Impact: This is the first line of defense for all enterprise products. It involves product monitoring, validations, sending out notifications to clients, taking on client queries, and escalating them as per the procedures. This is the team that should give a better client experience by proactively identifying issues with the product.
Whats in it for you:
Gets a great opportunity to talk to global clients and understand their issues.
Liaise with different product teams, development teams, and Platform managers to fix client issues.
Exposure to all the enterprise products
Responsibilities:
Responsible for monitoring of enterprise products and escalate to different stakeholders as per the escalation procedures.
Handling client queries including interacting with them, understanding their issues, providing necessary follow-ups with them, and setting expectations appropriately.
Proactively monitor and notify clients for any delays, product enhancements, or outages, or any performance issues on the platform.
Developing a deep understanding of all of the products we are responsible for taking appropriate actions for a good client experience, the objective being we need to identify before the client reaches out to us
Researching and analyzing issues, determining corrective actions, and coordinating and communicating with involved parties
What were looking for:
Basic Qualifications:
Bachelor's\PG degree in Computer Science\Commerce\Management with 0-1 years of experience.
Excellent communication and analytical skills(Ability to communicate with clients via Phone/Email)
Positive attitude with qualities of a team player
Problem-solving and thinking out of the box
Ability to adapt and be flexible to changing requirements and procedures
Ability to take ownership and execute tasks independently
Willing to work in rotational shifts (Any 5 days of the week)
Preferred Qualifications:
Proven experience in troubleshooting, application, and client support.
Having knowledge of SQL and Python is an added advantage
Understanding of financial services and debt markets, and related Terminology is preferred
-
Technical Support Associate
1 week ago
Hyderabad / Secunderabad, Telangana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878Technical Support Associate">Are you passionate about resolving technical issues and providing excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same? As a Technical Support Associate, you will play a critical role in ensuring our customers receive prompt and effective technical assistance. Your goal is to...
-
Technical Customer Support Associate
7 days ago
Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJob Role: Technical Customer Support Associate - CSA (Voice Process)Location: Hyderabad On-Site (5 Days a Week)Shift: Evening ShiftExperience: 0–2 YearsAvailability: Immediate JoinerWe are seeking a Technical Customer Support Associate (Voice Process) to provide high quality technical assistance The ideal candidate will combine technical problem-solving...
-
Technical Customer Support Associate
3 days ago
Hyderabad, India Ikcon Technologies Inc., Full timeJob Role: Technical Customer Support Associate - CSA (Voice Process)Location: Hyderabad On-Site (5 Days a Week)Shift: Evening ShiftExperience: 0–2 YearsAvailability: Immediate Joiner We are seeking a Technical Customer Support Associate (Voice Process) to provide high quality technical assistance The ideal candidate will combine technical problem-solving...
-
Senior Associate, Global Technical Support
3 days ago
Gurugram, India Ciena Full timeAs the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...
-
Technical Customer Support Associate
3 days ago
Hyderabad, India Ikcon Technologies Inc., Full timeJob Role: Technical Customer Support Associate Location: Hyderabad Shift: Evening Shift/ Night Shift Experience: 0–2 Years We are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and...
-
Application Support Professional
1 week ago
Hyderabad, Telangana, India beBeeConsultant Full time ₹ 8,00,000 - ₹ 10,00,000GlobalView Application Support ConsultantThis is a role that involves providing technical support for GlobalView clients across various regions.Key Responsibilities:Deliver SAP configuration and technical support to GlobalView clients in UK, IE, ZA, and EMEA.Identify, investigate, and resolve client issues within specified timeframes.Develop functional...
-
Technical Associate – IT support
1 week ago
Hyderabad, Telangana, India Genpact Full time ₹ 1,04,000 - ₹ 1,30,878 per yearReady to build the future with AI?At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
-
Technical Associate – IT support
3 days ago
Hyderabad, India Genpact Full timeReady to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
-
Technical Associate – It Support
1 week ago
Hyderabad, Telangana, India GENPACT Full timeReady to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow...
-
Technical Associate IT support
5 days ago
Hyderabad, India Genpact Full timeJob Description We are inviting applications for the role of Technical Associate- IT support (Helpdesk) Engineer We are seeking a proactive IT Support Engineer (L1 / L1.5) to provide remote technical support for desktops, laptops, and basic IT Infrastructure. The role involves troubleshooting, hardware/software maintenance, and ensuring timely resolution...
