M365 Admin L1
3 days ago
Job Summary
The L1 Support Engineer provides first-line technical support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Azure Active Directory. This role focuses on resolving basic user issues, escalating complex problems, and ensuring excellent customer service.
Key Responsibilities
- Respond to support tickets for M365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD).
- Troubleshoot basic issues like login problems, email delivery failures, and Teams connectivity.
- Assist with user account management in Azure AD (e.g., password resets, MFA setup, group memberships).
- Support Teams issues related to meetings, chat, and basic call functionality.
- Help users with OneDrive file access, sharing, and synchronization.
- Provide initial troubleshooting for SharePoint Online access and permissions.
- Document issues and resolutions in ticketing systems (e.g., ServiceNow, Zendesk).
- Escalate unresolved issues to L2 support with detailed notes.
- Follow ITIL processes and maintain SLA compliance.
Qualifications
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- 2-3 years of experience in IT support, preferably with M365 or cloud-based services.
- Basic knowledge of Azure AD, Exchange Online, Teams, SharePoint, and OneDrive.
- Familiarity with networking concepts (DNS, TCP/IP).
- Certifications like Microsoft 365 Fundamentals or ITIL Foundation are a plus.
- Strong communication and customer service skills.
Skills
- Problem-solving and analytical skills.
- Proficiency in ticketing and remote support tools.
Location: New Delhi - EMBI, New Delhi, Delhi, India
-
Oracle Database Administrator Consultant
2 days ago
Delhi, Delhi, India Talent Corner Hr Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearInstallation, Upgrade, Migration & Admin of Windows Server & Jobs scheduling OS PatchingFirmware UpgradesChange Request ExecutionOS Level Support to Application TeamIIS/Tomcat/Apache Service configurationAnalyzing & fixing critical errors Required Candidate profileMandatory/Primary skills & Technologies: Wndows Server knowledge/Experience Oracle Database...
-
EMS Application Lead
3 weeks ago
Delhi, Delhi, India Pylon Management Consulting Full timeResponsibilities : - Manages enterprise messaging platforms and internal broadcast tools. - Leads transitions, ensures compliance, and coordinates platform enhancements.- Lead transitions, KT, and policy enforcement for messaging tools.- Administer calendar/email configurations, aliases, and directories.- Oversee Staffbase content workflows and API...
-
Sr. IT Support
2 days ago
Delhi, Delhi, India Salezshark Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the RoleWe are seeking a proactive and client-focused IT Support & System Administrator to join our global technology team. This role requires not only strong expertise in Microsoft technologies, Entra ID (Azure AD), Intune, security, and migrations but also excellent communication and client-handling skills to ensure a seamless IT experience for...
-
O365 Admin L1
2 weeks ago
Delhi, Delhi, India Value Point Systems Full timeDepartment - Managed Services - Job posted on - Jan 10, 2025 - Employment type - Full-Time **Microsoft Office 365-L1 Engineer** - Job Description-Office 365 L1 Engineer_ - Receive incidents, service requests, queries and change requests from Company’s end users or IT staff through all agreed modes of communication. - Work on the tickets Logged in the...
-
Admin (Network & Security) - L1
2 days ago
Delhi, Delhi, India NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Identity Security Engineer-l1
20 minutes ago
Delhi, Delhi, India Technosprout System Pvt Ltd Full time**Identity Security Engineer-L1** **Job Description: - ** 1. Manage customer support tickets & maintain SLA. 2. Interact with customers, & maintain and update reports on a daily and weekly basis. 3. You may also be required to work on implementation projects. 4. You will also be expected to create and maintain a learning path for Identity Security...
-
L1 Support Engineer- Onboarding
7 days ago
Delhi, India Ample Full timeJob Title: L1 Support Engineer Onboarding & Off-boardingLocation: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad (Hybrid)Department: IT Support / Customer OperationsExperience: 0–2 yearsJob Type: Full-Time (Rotational Shifts – 24x7)Job Summary:We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and offboarding...
-
L1 Support Engineer/O365
6 days ago
Delhi, India Flynaut Full timeJob description About Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT...
-
Delhi, India Ample Full timeJob Title: L1 Support Engineer Onboarding & Off-boarding Location: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad (Hybrid) Department: IT Support / Customer Operations Experience: 0–2 years Job Type: Full-Time (Rotational Shifts – 24x7) Job Summary: We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and...
-
L1 Support Engineer/O365
6 days ago
Delhi, India Flynaut Full timeJob description About Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT...
-
L1 Support Engineer- Administration
7 days ago
Bengaluru, Delhi, Hyderabad, NCR, India Ample Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title: L1 Support Engineer Onboarding & Off-boardingLocation: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad or "Remote"Department: IT Support / Customer OperationsReports To: L2 Engineer / Service ManagerExperience: 0–2 yearsJob Type: Full-Time (Rotational Shifts – 24x7)Job Summary:We are looking for a detail-oriented and proactive L1...
-
Infrastructure Engineer
6 days ago
Delhi, India Skywalk Global Full timeJob Overview:Willingness to work flexible shifts.Be responsible for queue monitoring and acknowledging tickets.Ensure prompt & professional response to all incident tickets.Ensure all Monitoring systems are working and alerts from the system are taken care offEnsure all daily, weekly, monthly maintenance activity are done.Interact with subordinate...
-
Oracle Database Administrator Consultant
2 weeks ago
Delhi, India Talent Corner Hr Services Full timeInstallation, Upgrade, Migration & Admin of Windows Server & Jobs scheduling OS PatchingFirmware UpgradesChange Request ExecutionOS Level Support to Application TeamIIS/Tomcat/Apache Service configurationAnalyzing & fixing critical errors Required Candidate profile Mandatory/Primary skills & Technologies: Wndows Server knowledge/Experience Oracle...