
Informatica Support
2 days ago
Job Description
Required InformationDetails
1RoleProduction support engineer 2Required Technical Skill SetETL and Cloud Tools PowerCenter Informatica, IICS, CA7 scheduler/Autosys, ServiceNow/any other ticketing tool, Linux basics, Databases Oracle, Teradata, SQL Server.3No of Requirements74Desired Experience Range3-7 years5Location of Requirement Hyderabad6IOU-DetailBFSI US East Banking PA&MI
Desired Competencies (Technical/Behavioral Competency)Must-Have
- Good hands-on experience in Handling incidents (P1, P2, P3, P4) and issues related to ETL workflow failures, ability to categorize the issues as source, connectivity, design, scheduling, data issues
- Knowledge of Linux basics and job scheduling tools. Basic understanding of ETL concepts and data warehousing
- Familiarity with SQL for querying and troubleshooting
Good-to-Have
- ITIL, SNOW, Dynatrace
Responsibility of / Expectations from the Role
- Monitor and manage ETL jobs and data pipelines using tools like Informatica and IICS
- Identify and escalate abended jobs to technical expert teams, follow the instructions to resolve the issues. Categorize, log and troubleshoot the issues as source system, connectivity (DB/network), design, scheduling, bad data or performance issues
- Ability to analyze SQL queries in case of job failures with SQL issues
- Perform job restarts, holds, releases and emergency job run as needed
- Perform timely communication and coordination with L2/L3 and all the associated Stakeholders and Change teams for unresolved issues
- Provide the first level of support for user-related issues via ServiceNow ticketing system
- Ability to work Independently as well as a part of team
- Contribute to Knowledge base updates and areas for process improvements
- Support 24x7
- Strong ITIL Skills on Incident Management, Problem Management, Change Management
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