Global Support Process Associate

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Job Summary

The Process Associate role is responsible for supporting one or several processes, including, but not limited to customer disputes and enquires, routing for review of open items, etc. across customer-initiated associate touchpoints and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experience. The role is responsible for executing the assigned support processes in a timely and accurate manner in adherence to documented procedural and compliance requirements. The incumbent is required to meet established performance standards and maintain operational acumen for the assigned processes.

Essential Job Functions (specifics vary based on process) 

Compliance and process - Ensures compliance with relevant company and regulatory guidelines. Quickly learns applicable policies, processes, and operations to execute the assigned process. Takes efforts to gain and maintain knowledge of Regulatory requirements and Procedural guidelines to maintain applicable industry, business, and operational acumen. Proven ability to accurately follow published procedures and execute on processes as per established criteria. Processes defined minimum number of transactions/units of assigned process on a monthly basis. Demonstrates technical aptitude by understanding current state functionality. 

Performance - Achieves expected scores on key performance metrics such as accuracy, productivity, TAT, etc. in the processing of assigned support process as per defined performance standards for each process. Cross trains on various processes as per business needs. Establishes and meets critical deadlines while prioritizing multiple activities and complex projects simultaneously. Influences change, prioritizes efforts on critical initiatives, and works to identify and find solutions to opportunities. Demonstrates attention to detail and accuracy by analyzing data and drawing conclusions based on the data. Works independently to achieve individual and team organizational goals 

Business Relationships - Demonstrates outstanding Verbal and Written Communication skills when working with internal and external partners. Demonstrates ownership by driving time-bound outcomes, utilizing critical thinking skills to help analyze business problems and recommend solutions, and collaborating with stakeholders to resolve problems and gain consensus on the best solution.

Reports to:  Lead or above 

Working Conditions/ Physical Requirements: Normal office environment, Work from office /Hybrid

Direct Reports: None

Minimum Qualifications: 

• Bachelor's degree in humanities, arts, science, commerce, or equivalent education 
• 0-2 years Experience in a fast-paced, process-driven environment and the ability to meet target productivity and quality goals

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial  

At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers. 

To learn more about Bread Financial, our global associates and our sustainability commitments, visit or follow us on Instagram and LinkedIn. 

• All job offers are contingent upon successful completion of credit and background checks.

• Bread Financial is an Equal Opportunity Employer.

Job Family:

Care Center Operations

Job Type:

Regular

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