Process Associate

About Lowe's

Lowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit

About Lowe's India

Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

This role focuses on processing Handling Disputes, Returns reviewing for proper documentation and approvals received and invoices received in system

Job Summary:

This role focuses on Return to Manufacturer process, Handling Disputes, reviewing for proper documentation and approvals received. Knowledge of an organization's billing requirements and the ability to utilize the proper tools and follow accounts payable practices and procedures. Processes accounts payable transactions as a regular part of daily work. Analyze chargebacks and understand why the vendors disputing the chargebacks. Setting of vendor profile in system correctly so the deductions go through. Analyze the issues

in current systems. Understand and learn the end to end RTM Process in Lowes. Build relationship with vendors. Work on Process Improvement Projects.

Roles & Responsibilities:

Core Responsibilities:

• Finance:
• Ensure all assigned chargebacks, disputes & returns are resolved in a timely manner.
• Process all chargebacks assigned are completed with set accuracy and productivity.
• Prioritize the ageing and urgent requests on regular basis

Follow desktop procedures and controls while working on invoices

• Analyze the root cause of errors and work towards mitigating those in future
• Responsible for providing data on regular intervals (daily, weekly & monthly basis)
• Serves as subject matter expert and mentor for the team
• Suggest process improvement ideas
• Support the additional work load within or beyond your respective processes as and when required
• Development of trackers for self and team is must
• Proactively interacting calls with partners and sharing or taking process related informations\updates
• Training opportunities to be utilized proactively
• Works in collaboration with OPS Lead and Partners to understand challenges/concerns/process updates/exceptions and

address them in a timely manner with proper document.

• Challenge the systems.
• Deep Dive in upstream and downstream of the process.
• Support Process Improvement Projects.

Years of Experience:

1+ Years

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

Education level: Bachelor's Degree

Field of Study: Business, Finance, Economics, Accounting or a related field

Skill Set Required

Primary Skills (must have)

• Strong data entry skills
• Analytical skills
• Proficient in Microsoft Excel
• Knowledge of accounting principles and Accounts Payable processes

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.