Field Collection Executive

2 weeks ago

Gandhipuram Coimbatore Tamil Nadu, India Shakthidharan Associates Full time

Job Summary

The Collection Executive is responsible for managing outstanding debts and ensuring timely recovery of payments from clients/customers while maintaining professional relationships. This role is crucial for optimizing cash flow and minimizing bad debt.

Key Responsibilities

Debt Recovery: Contacting customers via phone, email, or in-person (if a field executive role) to follow up on overdue payments and collect outstanding debts.

Customer Relationship Management: Maintaining a professional and courteous demeanor while dealing with customers, resolving disputes, and addressing customer queries related to payments.

Record Keeping: Maintaining accurate and detailed records of all collection activities, customer interactions, payment arrangements, and transactions in the collection software or CRM system.

Compliance: Ensuring all collection practices adhere to relevant debt collection laws, regulations, and the company's code of conduct.

Reporting: Preparing and submitting regular reports on collection activities, outstanding balances, and progress toward collection targets to management.

Monitoring: Reviewing customer accounts to identify overdue balances, potential risks, and reasons for non-payment.

Collaboration: Working closely with the finance, sales, or legal departments to resolve discrepancies, reconcile accounts, and implement effective collection strategies.

(DRA- Debt recovery agent)* certified candidates are needed

Essential Skills

Good Communication.

Good Attitude

Excellent Negotiation and Persuasion Skills.

Problem-Solving and Conflict Resolution abilities.

Strong Attention to Detail and Accuracy in record-keeping.

Ability to work independently and be target-driven.

Knowledge of debt collection laws and best practices is a plus.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Application Question(s):

  • Do you have a bike with a license ?

Work Location: In person

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