Front Office Senior Executive

3 days ago

Ooty, Tamil Nadu, India Westdowns Heritage Resort Full time ₹ 2,00,000 - ₹ 2,40,000 per year

We are looking for a Hotel Front Desk Senior Executive to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Executive responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Roles & Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, IDS.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Benefits

Food

Accommodation

Experience:

  • Hotel Front desk: 1 year (Required)

Language:

  • English (Required)
  • Tamil (Preferred)
  • Hindi (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

Location: Ooty,Tamilnadu

The candidate should be from either Ooty or willing to relocate to Ooty.

Call the employer @

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • Ooty, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

  • Hotel Front Desk : 1 year (Required)
  • IDS PMS: 1 year (Required)

Language:

  • English (Required)
  • Tamil (Preferred)
  • Hindi (Preferred)

Location:

  • Ooty, Tamil Nadu (Preferred)

Work Location: In person

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