Quality Analyst BA3
3 days ago
Embark on a transformative journey as a Quality Analyst at Barclays, where you will identify and categorize errors & spot issues and classify them for resolution.
Key critical skills required for this role include:
- Experience in payment/investigations operations with knowledge of Swift messages, currencies/ cut-offs, payments routing knowledge, cover matching expertise.
- Experience in banking domain.
- Should be able to communicate fluently.
- Understanding of risk and control processes.
You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.
This role is based out of Pune.
Purpose of the role
To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.
Accountabilities
- Identification of industry trends and developments to implement best practice in quality assurance Services.
- Collaboration with teams across the bank to align and integrate quality assurance processes.
- Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
- Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
- Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
- Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.
- Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
- Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.
Analyst Expectations
- To meet the needs of stakeholders/ customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team
- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
-
Quality Analyst
2 weeks ago
Pune, Maharashtra, India Selections HR Services Private Limited Full timeJob DescriptionJob Title: Quality Analyst AML/KYC ProcessLocation: Pune, Hinjewadi (Work from Office)Experience: 4 to 8 Years (Minimum 2 years of documented Quality experience)Industry: BPO / Financial ServicesProcess: Anti-Money Laundering (AML) / Know Your Customer (KYC)Role Overview:We are looking for a meticulous and experienced Quality Analyst to...
-
Quality Analyst
2 weeks ago
Pune, Maharashtra, India Selections HR Services Private Limited Full timeJob Title: Quality Analyst – AML/KYC Process Location: Pune, Hinjewadi (Work from Office) Experience: 4 to 8 Years (Minimum 2 years of documented Quality experience) Industry: BPO / Financial Services Process: Anti-Money Laundering (AML) / Know Your Customer (KYC) Role Overview: We are looking for a meticulous and experienced Quality Analyst to...
-
Quality Analyst
13 hours ago
Pune, Maharashtra, India Ghrs Training Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole - Quality Analyst Service DeskSkills - Technical Support | Service desk | Call Audit | QC ToolsExp - Min 2 YearsLoc - PuneImmediate Joiners only | WFO | Both ways Cabs5 Days working 2 days rotational off |
-
Quality Analyst
4 days ago
Pune, Maharashtra, India Saviant Technology Consulting Software Developme Nt Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition: Quality AnalystPosition Summary: QA Analyst in Saviant works on the most advanced testing methodologies and standards to develop enterprise applications for different industries. Individuals in this role work on specific projects, with opportunities to switch projects and technologies as they grow and evolve.What we look forStrong analytical and...
-
Quality Analyst
4 weeks ago
Pune, Maharashtra, India Deutsche Bank Full timeJob DescriptionQuality Analyst / Automation Tester, ASPosition OverviewJob Title: Quality Analyst / Automation TesterCorporate Title - AssociateLocation: Pune, IndiaRole Description- The Quality Analyst / Automation Tester will have at least 5-8 years of experience and provides an oversight of quality of Squad deliverables.- The tester will test new features...
-
Quality Analyst
19 hours ago
Pune, Maharashtra, India AM Infoweb Full time ₹ 15,00,000 - ₹ 28,00,000 per yearRoles & Responsibilities:Monitor calls of AR Callers and provide feedback to improve call quality, communication skills, and adherence to processes.Identify training needs and assist in conducting refresher sessions for AR callers.Ensure compliance with quality standards, client guidelines, and HIPAA regulations.Analyze call data and prepare...
-
Quality Analyst
2 days ago
Pune, Maharashtra, India Blucognition Full time ₹ 9,00,000 - ₹ 12,00,000 per yearQUALITY ANALYSTbluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in the financial services sector. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the...
-
Quality Analyst
4 days ago
Pune, Maharashtra, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTitle: Quality Analyst - L1 Requisition ID: 67948 City: Pune Country/Region: IN Do 1. Conduct process quality audits as per planConduct various process audits as per guidelines and SPO's defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly...
-
Quality Analyst
16 hours ago
Pune, Maharashtra, India Wipro Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRole PurposeThe purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfactionDoConduct process quality audits as per planConduct various process audits as per guidelines and SPOs defined in QMSPrepare findings...
-
Quality Analyst
1 week ago
Pune, Maharashtra, India SiteMinder Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...