Product Consultant

Company Overview

At Fulfil, we're on a mission to transform how high-growth e-commerce and retail brands operate at scale. Our modern ERP platform unifies purchasing, manufacturing, fulfillment, invoicing, and financial management—powering the operational backbone for leading merchants like Mejuri, HexClad, Ekster and The Ridge.

With locations in Toronto, Miami, and Bangalore, our global team tackles complex, real-world challenges, ensuring our merchants can operate seamlessly as they grow.

Role

:As a Product Consultant for our ERP, you will be at the forefront of ensuring our high-growth e-commerce and retail brands operate seamlessly on Fulfil's modern AI integrated ERP platform. This is a hands-on role where you'll act as the critical bridge between our engineering team and our end customers. You'll dive deep into live operational issues, performing thorough root cause analyses (RCA) by diving deep into the product and leveraging AI for advanced troubleshooting.Beyond reactive problem-solving, you will proactively identify customer pain points, design and document sustainable solutions, and collaborate intensely with cross-functional teams at Fulfil to implement improvements. If you thrive on dissecting complex technical challenges, shaping operational workflows, and driving tangible impact for leading merchants, this role offers a unique opportunity to blend technical expertise with strategic problem-solving in a fast-paced, global environment

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What You'll**

• DoOwn Issues from Start to Fini
  sh: Investigate, diagnose, and solve complex operational problems—escalating only with thorough root cause analysi
• s.Apply Deep System Thinki
  ng: Understand how a single change impacts the entire system—tracing issues across modules, code snippets, logs, and merchant workflow
• s.Improve Processes & Workflo
  ws: Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issue
• s.Drive Projects & Outcom
  es: Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverable
• s.Collaborate & Communica
  te: Build strong internal partnerships—working closely with engineering, product, and ops—and provide clear, concise updates to merchant
• s.Lead & Execute as a Manager of On
  e: Take ownership of the new and unassigned queue. Proactively manage priorities, ensure SLAs are met, and hold peers accountabl
• e.Document & Scale Knowled
  ge: Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolution

**s.

What You Br**

• ingMinimum 2 Years of Experience in SaaS, Supply Chain, or Consult
• ingStrong Critical Thinking & Problem-Solv
  ing—you excel at breaking down complex issues and connecting the do
• ts.Excellent Communicat
  ion—super command of the English language to serve North American and UK custome
• rs.Proven Project Managem
  ent—organizing tasks, managing timelines, and delivering resul
• ts.AI & Prompt Engineer
  ing—comfortable leveraging modern AI tools to streamline problem-solving and gather insigh
• ts.Leadership Mind
  set—taking initiative, maintaining accountability, and demonstrating strong conflict resolution skil
• ls.Eager Lear
  ner—quick to pick up new technologies, tools, and process

**es.

Shifts & Compensa**

• tionBase Compensa
  tion: ₹16
• LPAS
  hift: 5:30 PM – 2:30 AM IST (North American over
• lap)North American Shift B
  onus: ₹2 LPA (₹16,000/month) for 9:30 PM – 6:30 AM IST s

**hift

Why Joi**

• n Us?Drive High-Impact Solu
  tions: Work on critical issues for fast-growing global br
• ands.Elevate Your S
  kills: Hone leadership, conflict management, and cross-functional project management d
• aily.Collaborate in a Global Enviro
  nment: Partner with talented peers across Bangalore, Toronto, and M
• iami.Accelerate Your G
  rowth: Own outcomes end-to-end, document lessons learned, and shape best pract
• ices.Onsite, High-Accountability Cu
  lture: Thrive in a dynamic environment that rewards initiative and responsibi

**lity.

You Shouldn't App**

• ly If…You're not willing to work onsite in our Bangalore o
• ffice.You prefer routine tasks over end-to-end ownership of solu
• tions.You're uncomfortable with fast-paced environments where accountability is
• high.You avoid digging deep into understanding pro
• blems.You aren't ready to lead projects or mentor o

thers.