
Senior Application Developer- Cisco CC webex
2 days ago
Role : Senior Cisco CC Engineer
Experience : 10+ years
Location : Hyderabad, Vizag
Key Responsibilities:
- Design, deploy, and maintain Cisco contact center solutions: Webex CCE, UCCE, PCCE, CVP, and UCCX.
- Develop and implement complex ICM routing scripts for voice call flows and customer journey orchestration.
- Build and maintain VXML applications for CVP, and configure call treatments and self-service modules.
- Integrate contact center solutions with third-party systems using Cisco Finesse APIs, REST APIs, and custom connectors.
- Configure and support Cisco Unified Communications Manager (CUCM) as part of the UC architecture.
- Design and develop custom and standard reports using CUIC, CVP Reporting Server, and UCCX Historical Reporting Tools.
- Conduct capacity planning, solution scaling, and performance tuning of contact center environments.
- Collaborate with cross-functional teams including application developers, business analysts, and network/security engineers.
- Lead troubleshooting efforts for complex voice and routing issues, ensuring high availability and service continuity.
- Provide technical mentorship to junior engineers and lead project delivery in a client-facing role.
Required skills:
- 10+ years of hands-on experience with Cisco Collaboration and Contact Center solutions.
- Strong expertise in Cisco Webex CCE, UCCE, PCCE, CVP, and UCCX.
- Proficient in ICM Script design and troubleshooting, including complex call routing and queue management.
- Experience with VXML application development and CVP call flow design.
- In-depth knowledge of Cisco Finesse, CUIC, and historical & real-time reporting systems.
- Proven experience with API-based integrations using Finesse APIs, REST APIs, or custom connectors.
- Solid understanding of VoIP protocols (SIP, H.323, MGCP) and CUCM integration.
- Strong problem-solving skills and the ability to lead incident resolution for business-critical systems.
- Excellent communication and documentation skills.
Required skills:
- Cisco certifications: CCNP Collaboration, CCIE Collaboration, or equivalent.
- Experience in Webex Contact Center (WxCC) cloud migrations or hybrid deployments
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