Voice & Collaboration Engineer

3 days ago

Hyderabad, Telangana, India Amerisource Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Professional Summary

Highly skilled and results-driven Senior Collaboration Engineer with over 8 years of experience

designing, implementing, and supporting enterprise-level collaboration solutions. Proven

expertise in Cisco Unified Communications, voice and video technologies, and other cloud-

based collaboration platforms. Strong track record of delivering scalable and secure solutions

that enhance communication and productivity for large organizations. Adept at managing

complex projects, troubleshooting, and a 24x7 rotational shift including weekends and holidays.

Cisco CCNP Collaboration (similar or better) certified with a focus on optimizing network

performance and delivering superior client service.

Core Competencies


• Cisco Unified Communications


• Cisco CallManager (CUCM)


• Cisco Webex (Cloud & On-Premise)


• Collaboration Architecture Design


• Voice and Video Solutions (SIP, H.323)


• Unified Contact Center Express (UCCX)


• Cisco TelePresence & Video Solutions


• Mitel Mi-Voice Business


• Microsoft Teams Voice


• Quality of Service (QoS) & Traffic Management


• Network Routing & Switching, Security & Encryption


• Collaboration Tools Integration (Office 365, Skype for Business)


• Project Management & Cross-Functional Collaboration


• Troubleshooting & Performance Optimization


• Cloud & Hybrid Collaboration Solutions


• Client-Facing & Stakeholder Management


• Technical Documentation & Training

Certifications


• Cisco Certified Internetwork Professional (CCIE) Collaboration or equivalent


• Cisco Certified Network Professional (CCNP) Network (optional)


• Microsoft Teams Voice Engineer (optional)

Technical Skills

  • Collaboration Platforms: Cisco Webex, Cisco CallManager (CUCM), Cisco Unity Connection(CUC), Cisco Emergency Responder(CER), Cisco Expressway, Imagicle UC Suite, Singlewire Fusion, MS Teams, Mitel other collaboration vendors.
  • Protocols Technologies: SIP, H.323, RTP, RTCP, MGCP, SCCP, VoIP, QoS, VLAN, VPN, MPLS
  • Tools: Cisco Prime Collaboration, Cisco DNA Center, Network Monitor, Wireshark, Contact centers, etc.
  • Cloud Integration: Webex Hybrid, Office 365, Microsoft Teams, Azure AD Integration
  • Operating Systems: Linux, Windows Server, VMware ESXi
  • Networking: TCP/IP, VLAN, DHCP, DNS, Routing & Switching (EIGRP, OSPF, BGP)

Role responsibilities

  • Basic understanding of distributed systems architecture and general knowledge of multiple technical disciplines
  • Extensive knowledge of Microsoft core architectures, operating systems and technologies
  • Thrive in a challenging, fast-paced environment and work both independently and as part of a team necessary
  • Cisco UCCE/UCCX, Contact Center Scripting
  • Cisco MeetingPlace/WebEx/Collaboration Meeting Room (CMR)
  • Cisco WebEx Meetings/Teams/Collaboration Meeting Room (CMR)
  • Accountable for following established team processes
  • Strong troubleshooting, communication, and documentations skills.
  • Work in a team environment supporting US customers
  • Good communication and customer service skills. Develop and present service and technical reports to customers and peers
  • Identify and improve processes, tools and systems in the domain
  • Maintain vendor domain knowledge in the core competency and advise customers on the latest products and features
  • Enhance customer experience and service delivery through innovation and automation where possible

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