Voice & Collaboration Engineer
3 days ago
Professional Summary
Highly skilled and results-driven Senior Collaboration Engineer with over 8 years of experience
designing, implementing, and supporting enterprise-level collaboration solutions. Proven
expertise in Cisco Unified Communications, voice and video technologies, and other cloud-
based collaboration platforms. Strong track record of delivering scalable and secure solutions
that enhance communication and productivity for large organizations. Adept at managing
complex projects, troubleshooting, and a 24x7 rotational shift including weekends and holidays.
Cisco CCNP Collaboration (similar or better) certified with a focus on optimizing network
performance and delivering superior client service.
Core Competencies
• Cisco Unified Communications
• Cisco CallManager (CUCM)
• Cisco Webex (Cloud & On-Premise)
• Collaboration Architecture Design
• Voice and Video Solutions (SIP, H.323)
• Unified Contact Center Express (UCCX)
• Cisco TelePresence & Video Solutions
• Mitel Mi-Voice Business
• Microsoft Teams Voice
• Quality of Service (QoS) & Traffic Management
• Network Routing & Switching, Security & Encryption
• Collaboration Tools Integration (Office 365, Skype for Business)
• Project Management & Cross-Functional Collaboration
• Troubleshooting & Performance Optimization
• Cloud & Hybrid Collaboration Solutions
• Client-Facing & Stakeholder Management
• Technical Documentation & Training
Certifications
• Cisco Certified Internetwork Professional (CCIE) Collaboration or equivalent
• Cisco Certified Network Professional (CCNP) Network (optional)
• Microsoft Teams Voice Engineer (optional)
Technical Skills
- Collaboration Platforms: Cisco Webex, Cisco CallManager (CUCM), Cisco Unity Connection(CUC), Cisco Emergency Responder(CER), Cisco Expressway, Imagicle UC Suite, Singlewire Fusion, MS Teams, Mitel other collaboration vendors.
- Protocols Technologies: SIP, H.323, RTP, RTCP, MGCP, SCCP, VoIP, QoS, VLAN, VPN, MPLS
- Tools: Cisco Prime Collaboration, Cisco DNA Center, Network Monitor, Wireshark, Contact centers, etc.
- Cloud Integration: Webex Hybrid, Office 365, Microsoft Teams, Azure AD Integration
- Operating Systems: Linux, Windows Server, VMware ESXi
- Networking: TCP/IP, VLAN, DHCP, DNS, Routing & Switching (EIGRP, OSPF, BGP)
Role responsibilities
- Basic understanding of distributed systems architecture and general knowledge of multiple technical disciplines
- Extensive knowledge of Microsoft core architectures, operating systems and technologies
- Thrive in a challenging, fast-paced environment and work both independently and as part of a team necessary
- Cisco UCCE/UCCX, Contact Center Scripting
- Cisco MeetingPlace/WebEx/Collaboration Meeting Room (CMR)
- Cisco WebEx Meetings/Teams/Collaboration Meeting Room (CMR)
- Accountable for following established team processes
- Strong troubleshooting, communication, and documentations skills.
- Work in a team environment supporting US customers
- Good communication and customer service skills. Develop and present service and technical reports to customers and peers
- Identify and improve processes, tools and systems in the domain
- Maintain vendor domain knowledge in the core competency and advise customers on the latest products and features
- Enhance customer experience and service delivery through innovation and automation where possible
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