Application Support Engineer

2 weeks ago

Bengaluru, Karnataka, India MicroGenesis TechSoft Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
 Jira SaaS Administrator

Experience Required:
 [4-5 Years]

Location:
 [Bangalore - On-site]

Job Type:
 Full-Time - Rotational shift (24x7)

Industry:
 [e.g., IT Services, SaaS, Enterprise Technology, Fintech]

Job Summary:

We are seeking an experienced 
Jira SaaS Administrator
 to manage, configure, and optimize our Atlassian Cloud environment, including 
Jira Software, Jira Service Management, and Confluence
. The ideal candidate will support cross-functional teams, maintain system integrity, ensure performance, and align Jira with business and engineering workflows.

Required Skills:

  • Minimum of [5+] years of experience as a Jira Administrator, with focus on Jira Cloud (SaaS).
  • Strong understanding of Jira project configurations, issue types, workflow schemes, permission schemes, and screen schemes.
  • Experience with Jira automation rules, JQL, and dashboard/report creation.
  • Familiarity with Confluence and basic administration tasks.
  • Knowledge of Jira Service Management (request types, SLAs, knowledge base integration).
  • Ability to communicate clearly with technical and non-technical stakeholders.
  • Experience working in Agile environments (Scrum, Kanban).
  • Strong troubleshooting and problem-solving skills.
  • Preferred Qualifications:
  • Atlassian certifications (e.g., ACP-120: Jira Administration for Cloud).
  • Experience with third-party Atlassian Marketplace apps (e.g., ScriptRunner, JMWE, Automation for Jira).
  • Familiarity with REST APIs for Jira and scripting (Python, Bash, or similar) is a plus.
  • Exposure to ITIL processes or experience working in ITSM environments.
  • Opportunity to work with a global, cross-functional team.

Eligible and Interested candidates please share your resume to

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