Customer Support Executive--US Night Shift Work From Office

2 weeks ago

Bengaluru, Karnataka, India The Knowledge Academy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

The Knowledge Academy is a global leader in providing high-quality training and certification courses across various domains. Founded in 2009, we empower professionals worldwide with the knowledge and skills they need to succeed. With extensive course offerings in project management, IT, business analysis, leadership, digital marketing, and more, we cater to all learning styles through classroom-based, live online, and eLearning options. Our partnerships with leading organizations like Microsoft, AXELOS, APMG, and PeopleCert ensure that our courses are globally recognized. With a presence in over 190 countries, we have delivered solutions to more than 3000 organizations and continue to support learners even after course completion.

Role Description

This is a full-time, on-site role located in Bengaluru for a Customer Support Executive during the night shift. The Customer Support Executive will handle day-to-day tasks such as managing and addressing customer inquiries, providing technical support, ensuring customer satisfaction, and delivering online support services. The role involves direct interaction with customers to resolve issues, answer questions, and provide an excellent customer service experience.

Qualifications

  • Customer Support, Customer Service, and Online Support skills
  • Technical Support and Problem-Solving skills
  • Dedicated to ensuring Customer Satisfaction
  • Excellent written and verbal communication skills
  • Ability to work effectively in a night shift environment
  • Previous experience in a customer support role is beneficial
  • Familiarity with CRM software and ticketing systems is a plus
  • Bachelor's degree in any field or equivalent work experience

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