Inside Sales Team Manager

Position Title: Inside Sales Team Manager (IC role)

Location: Bangalore

Years of Experience: 8-14 yrs. of experience in outreach (cold calling) in the Healthcare Industry or related industry.

No of positions: 1

Department: Sales & Marketing

Reporting to: Director Inside Sales

Shift Details Night Shifts (calling US markets)

Job Description:

The Inside Sales person will focus on customer acquisition. This position involves cold calling new potential clients, client business referrals, or web leads. Provide prospective customers/clients with all services offered, and additional presentations as needed. Work with Sales Team to create solutions for their needs and consult through the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.

Roles and Responsibilities

• Cold calling; making multiple outbound calls to potential clients (Top priority)
• Understanding client needs and offering solutions and support
• Researching potential leads from business directories, web searches, or digital resources
• Managing the day to day activities of the team from lead cutting to allocation
• Understanding and bringing up strategies for calling.
• Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
• Creating and maintaining a list/database of prospect clients
• Good understanding of usage of LinkedIn Sales Navigator and Sales CRM, preferably Oracle
• Presenting and delivering information to potential clients
• Answering potential client questions and follow-up call questions
• Working with sales team when closing the sale
• Tracking weekly, monthly, and quarterly performance and sales metrics
• Building pipelines with channel partners and team members to close sales
• Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
• Closing sales and working with clients through closing process
• Generates revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.
• Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
• Develops sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotations
• Should have good re-searching skills
• Closes new accounts by answering the telephone, fax, and e-mail inquiries and verifying and entering information.
• Develops accounts by checking customers buying history, suggesting related and new items, and explaining technical features.
• Maintains and improves quality results by following standards and recommending improved policies and procedures.
• Explores opportunities to add value to job accomplishments.

Skills required:

• Accuracy and attention to detail
• Intimate knowledge of presentation programs such as PowerPoint, Google Slides, Prezi and Keynote, Adobe Acrobat, etc.
• Have a good eye for design and aesthetics to create well thought out presentations
• Excellent time management and organizational skills - Ability to work under pressure and handle a wide range of tasks and projects at the same time
• An understanding of the latest trends, styles, formats, templates, etc.. within the national and global corporate environment
• Professional approach to time, costs and deadlines and strict adherence to decided deadlines
• Comfortable making cold calls and talking to new people all-day
• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Eager to expand the company with new sales, clients, and territories
• Self-motivated and self-directed
• Able to multitask, prioritize, and manage time efficiently
• In-depth understanding of company services and its position in the industry
• Tenacity to handle rejection and continue on with a positive attitude when reaching the next potential client
• Knowledge of sales process from initiation to close
• Ability to work independently or as an active member of a team
• Previous experience in an outbound call centre, inside sales experience, or related sales experience preferred
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred
• Healthcare experience will be an advantage

Preference for Educational background:

• Diploma / Bachelors/Masters degree with a concentration in marketing, promotions, advertising sales, or business administration
• 3 to 5 years of industry sales experience preferred
• Familiarity with office software and phone systems
• Capabilities in being a part of Telemarketing teams. Largely should have great communication skills.
• Great communication skills required Mandatory considering they will be reaching out to US prospects.
• Any Business Management course or Sales Management course will be an added advantage.

Preference of Professional background:

• Preference will primarily be given to individuals with proven experience in Business Development departments of reputed IT/ITES companies. Healthcare experience in telesales will be a preference. Individuals with experiences companies like Access, AGS, HGS etc.; would be considered as a secondary preference. Knowledge about the Healthcare industry will be a added advantage.

Timeline:

• Immediate requirement

Interview Process:

Personal Interview 1 - HR Round

Previous work analysis

Solve a Creative Project

Personal Interview 2 - Director