Operations Expert

Operations Expert, AVP

Job Title: Operations Expert, AVP

Location: Mumbai, India

Role Description

• Positive Impact- It's what drives us. More than a claim, this describes the way we do business.
• Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors, and society.
• We're committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients.
• This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape.
• As you'll discover, our culture supports this. Diverse, international, and shaped by a variety of different perspectives. We are driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile mind are rewarded with competitive pay, support, and opportunities to excel.
• At the heart of Deutsche Bank's client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.
• Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Knowledge of Exports, Imports, LC issuance, Bank guarantee, Financing product with regards to India regulations & understanding of UCP, URC, ISBP, URDG.
• Maintain & enhance client relationship by resolving issues promptly.
• Leading and guiding team in managing relationships with clients to ensure their requests / complaints / etc. are addressed in timely manner.
• Acting as Key contact point; First point of contact for large MNCs/ Clients
• Responsible for client coverage for transactional delivery and structure solutions in coordination with Product partners across Corporate Bank.
• Work with internal teams on analysis and development of transaction ideas, structuring of solutions for trade finance & discussions with clients for enablement of these solutions.
• Transaction coordination – both internally as well as with clients / 3rd parties (counterparties, law firms, auditors etc.)
• Work closely with internal stakeholders including Product Management, Legal, Compliance, Sales colleagues in developing product solution, taking into consideration UCP, URC, ISBP, URDG and other technical and India regulatory requirements.
• Assisting in data extraction/MIS preparation for client behavior
• Streamlining of process, Automation, facilitate MI and Analytics
• Self-managing client High level escalations by speaking to client's senior stakeholder.
• Maintain positive and proactive interaction with internal stakeholders.
• Accountable for upholding Bank vision and values statement.
• Challenge the status quo and adaptability to change, balance with strong team spirit and strict compliance culture.
• Experience of handling larger teams, Project Implementation & migration of activities.
• Ensure adherence to Internal & Regulatory guidelines, Control & Compliance aspects.
• Manage team independently & ensure work life balance.

Your skills and experience

• Desired background: Graduate/ Post graduate/ MBA Finance / CAs with more than 8-12 years' experience in Trade Finance roles (across LC, BG, Import – Export docs, Financing, structured products, supplier finance, etc.)
• Comprehensive knowledge of FEMA & RBI Master Directions.
• Extremely strong written and verbal communication skills
• Driven and motivated to work under tight timelines
• Extremely diligent and hardworking to efficiently manage deadlines across multiple products.
• Excellent skills in using MS Office – Power point and Excel
• Managing and leading Trade Finance Service teams will be an added advantage
• Experience in customer service especially in handling large corporates and multinational companies, devising MIS, running initiatives within a complex organizational structure and people management experience.

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.