Senior Technical Support Engineer

5 hours ago

Mumbai, Maharashtra, India Allot Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Who we are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you'll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.

What we're looking for

A Senior Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region - this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos. 

What you'll do

  • Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email 
  • Provide excellent, dedicated, and proactive support service 
  • Perform deep problem investigation into system logs and behavior 
  • Provide technical guidance and solutions to the company's customers and partners, problem reproduction, and lab simulations 
  • Work with higher tier support teams and travel to customer sites according to need 
  • Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success 
Requirements

What you should have

  • 8+ years of experience in relevant positions.
  • Strong knowledge of Linux system operation & troubleshooting - MUST
  • Excellent troubleshooting techniques to analyze and validate issues 
  • Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations 
  • Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security - MUST
  • Experienced in customer care working with CRM systems  - MUST
  • Ideally, experience with Microservices and Containers and Kubernetes
  • Graduate/Diploma in Computer Science/Electrical/Electronic Engineering 

Advantages: 

  • Knowledge in database SQL querying and database administration
  • Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc. 
  • Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing 
  • Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc. 
  • Experience working directly with ISPs, mobile operators, cable operators 

If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks

  • Engineer – Technical Support

    2 weeks ago

    Mumbai, Maharashtra, India Qube Cinema Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Position: Engineer – Technical Support (Broadcast)Position Count: 1Location: Mumbai, Delhi, Chennai and HyderabadExperience:  Fresher/ExperienceJob description:The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also...

  • Learning Support Specialist

    1 hour ago

    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Sub-DepartmentLearning | Academic DeliveryJob posted onOct 07, 2025Employee TypePermanentExperience range (Years)4 years - 8 yearsFunctional AreaMaster Team NameAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It...

  • Senior Technical Sales Engineer

    1 week ago

    Mumbai, Maharashtra, India POWERMASTER Full time ₹ 8,40,000 - ₹ 12,60,000 per year

    Company DescriptionPOWERMASTER is Asia's leading Industrial Tools and Services Company, with over 54 years of experience in manufacturing precision tools. Our product line includes torquing, tensioning, flange maintenance, pipe cutting, and bevelling tooling systems, among others. We are dedicated to serving the major industrial sectors such as Oil & Gas,...

  • Senior Technical Support

    38 minutes ago

    Mumbai, Maharashtra, India Danaher Corporation Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India ARS Process Solutions And Consultants Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    -Tech Support Engineer-SOLAR-SCADA systems , MODBUS pragamming- Hardware (Data Loggers, Sensors)-Provide technical support on electrical aspects of Solar PV projects-Liaise with inverter service engineers-Monitor portal(bugs)-Jira Confluence

  • Technical Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Acura Solution Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description:Technical Support Engineer / TechOpsJob brief We are looking for Technical Support Engineer (L1) to provide enterprise-level assistance to ourcustomers and internal stakeholders. Resource would be required to diagnose and troubleshootapplication/ network problems Roles & Responsibilities include 1. Provide production support and manage...

  • Technical Support Engineering Technical Specialist

    4 hours ago

    Mumbai, Maharashtra, India Ribbon Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB PROFILE SUMMARY: Provides engineering support to customers, customer support personnel and field support staff on systems and product issues.  Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.  Provides technical feedback to engineering concerning product...

  • Senior Sales

    2 weeks ago

    Mumbai, Maharashtra, India Gallant Technical Solutions Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Senior Sales & Service Engineer – Crane Rail SystemsIndustry: Crane Rail / Structural Steel / Heavy Industrial EquipmentExperience Level: 7–8 YearsLocation: On SiteReporting To: Head – Sales & Technical Services / Regional ManagerJob Summary:We are seeking a dynamic and results-driven Senior Sales & Service Engineer with 7–8 years of...

  • Technical Support Engineer

    1 week ago

    Mumbai, Maharashtra, India PcVue Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionARC Informatique has been a forward-thinking industrial automation and operations software editor for over 40 years, with 16 offices worldwide. We develop PcVue, a reliable, secure, and robust HMI/SCADA software platform for monitoring and control applications across various markets such as Integrated Building Management, Energy,...

  • Senior Technical Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Intertec Softwares Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities:Design, implement, and maintain SCCM infrastructure, including distribution points, management points, and site servers.Manage and support Microsoft Intune in hybrid integration with SCCM, enabling unified endpoint management across on-premises and cloud devices.Perform advanced troubleshooting and resolve complex issues related to SCCM...