Senior Technical Support Engineer

9 hours ago

Mumbai, Maharashtra, India Allot Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Who we are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you'll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.

What we're looking for

A Senior Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region - this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos. 

What you'll do

  • Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email 
  • Provide excellent, dedicated, and proactive support service 
  • Perform deep problem investigation into system logs and behavior 
  • Provide technical guidance and solutions to the company's customers and partners, problem reproduction, and lab simulations 
  • Work with higher tier support teams and travel to customer sites according to need 
  • Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success 
Requirements

What you should have

  • 8+ years of experience in relevant positions.
  • Strong knowledge of Linux system operation & troubleshooting - MUST
  • Excellent troubleshooting techniques to analyze and validate issues 
  • Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations 
  • Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security - MUST
  • Experienced in customer care working with CRM systems  - MUST
  • Ideally, experience with Microservices and Containers and Kubernetes
  • Graduate/Diploma in Computer Science/Electrical/Electronic Engineering 

Advantages: 

  • Knowledge in database SQL querying and database administration
  • Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc. 
  • Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing 
  • Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc. 
  • Experience working directly with ISPs, mobile operators, cable operators 

If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks

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