IT Analyst II

ABOUT THE COMPANY
Teikametrics' AI-powered Marketplace Optimization platform help sellers and brand owners to maximize their potential on the world's most valuable marketplaces. Founded in 2015, Teikametrics uses Proprietary AI technology to maximize profitability in a simple SaaS interface. Teikametrics optimizes more than $8 billion in GMV across thousands of sellers around the world, with brands including Munchkin, mDesign, Clarks, Nutribullet, Conair, Nutrafol, and Solo Stove trusting Teikametrics to unlock the full potential of their selling and advertising on Amazon, Walmart and other marketplaces
Teikametrics is seeking an IT Analyst II to join our growing team. In this role, you will play a crucial part in our IT department, working closely with vendors and partners to build a project pipeline that drives continuous growth for our IT program. You will be collaborating with a counterpart in India, both reporting to the Director Of Engineering. The ideal candidate will have a strong background in Mobile Device Management (MDM) / Enterprise Mobility Management (EMM), Single Sign-On (SSO) tooling, computer deployment, and work with cross-functional and international teams to develop and implement innovative IT solutions, with a focus on maintaining robust security and ensuring regulatory and internal compliance
** This position is a hybrid role and will require working in alignment with US Eastern Standard Time (EST) hours HOW YOU'LL SPEND YOUR TIME Manage and optimize our SSO platform (JumpCloud, Microsoft 365), ensuring secure, seamless access across applications. Administer and support MDM/EMM tools (JumpCloud and Jamf) for macOS and Windows devices, including deployment, compliance, and patch management. Collaborate on configuration and policy enforcement to align with security and compliance requirements. Administer Google Workspace and Microsoft 365, including email, calendaring, groups, and licensing. Support DNS and email security management to ensure high availability, deliverability, and protection against spam/phishing. Manage endpoint security with SentinelOne and ensure compliance with security awareness training (KnowBe4). Maintain and manage compliance frameworks in Vanta, including conducting audits, collecting evidence, and performing control testing to ensure adherence to regulatory and internal standards. Proactively monitor for vulnerabilities and risks, implementing remediation and mitigation strategies. Oversee computer and hardware lifecycle management, from procurement through decommission. Manage IT asset inventory with Jira Assets, maintaining accurate records for compliance and operational efficiency. Partner with cross-functional and international teams, including counterparts in India, to drive consistent IT practices globally. Create and maintain documentation, including SOPs, runbooks, and technical guides. WHO YOU ARE Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in IT, with a focus on MDM/EMM and SSO tooling, computer deployment, security, compliance and project management. Proven track record of working with vendors and partners to develop and implement successful IT projects. Strong analytical and problem-solving skills, with the ability to identify opportunities for process improvement and implement effective solutions. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional and international teams. Familiarity with industry best practices, tools, and technologies, including cloud computing, virtualization, and IT security. Experience with project management methodologies, such as Agile, Scrum, or Waterfall. Experience working with international teams is a plus. WE'VE GOT YOU COVERED Every Teikametrics employee is eligible for company equity Remote Work – flexibility to work from home or from our offices remote working allowance Broadband reimbursement Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family Crèche benefit Training and development allowance Press Reference about Teika Teikametrics' Marketplace Optimization Platform, Flywheel 2.0, Adds AI-Powered Automation to Maximize Advertising Performance Across Marketplaces
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended. #LI-Remote

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