Sales Trainer

About US

Cosmos Sports World LLP is a prominent provider of sports goods, including equipment, accessories, apparel, and footwear, serving a diverse range of sports customers from individuals to institutions and clubs. With a strong presence for 22 years in the industry, our establishment in Kozhikode is also an authorised retailer of renowned brands like Adidas, Nike, Yonex, Ashaway. We are dedicated to expanding our business scope, from manufacturing to offering sports infrastructure facilities through our well-equipped research and development wing.

Role Summary:

We are looking for a passionate and experienced Corporate Sales Trainer to lead the learning and development initiatives for our retail sales teams across Kerala. The role involves designing, delivering, and continuously improving training programs that enhance sales performance, customer service excellence, and product knowledge across all Cosmos stores.

Key Responsibilities:

• Design and execute comprehensive training programs for in-store sales staff, covering:
• Sales techniques and product demonstration strategies specific to sports retail
• Soft skills and customer engagement training
• Organizational skills and in-store workflow efficiency
• Conduct Boot Camp onboarding sessions for new hires to equip them with core retail, brand, and product knowledge.
• Deliver training through classroom sessions, live virtual classes, and e-learning modules.
• Use gamification and interactive training methods to create high-energy, engaging sessions.
• Create and manage a training calendar to schedule sessions across multiple locations and roles.
• Collaborate with Store Managers (SMs) and Sales Operations Managers (SOMs) to assess team performance, training needs, and align training content with store-level and business goals.
• Continuously update training content to reflect new product launches, seasonal campaigns, and promotional strategies.
• Embed the Cosmos Culture of "Live to Move" into all training interventions, fostering enthusiasm and brand alignment.
• Measure the effectiveness of training sessions through pre/post assessments, store KPIs, and employee feedback.
• Provide individual coaching and mentoring to underperforming staff or high-potential employees for career development.
• Maintain accurate training records, attendance logs, and generate reports for leadership on training outcomes and recommendations.
• Work in partnership with HR, Store Operations, and senior leadership to ensure all training initiatives support business growth, compliance, and employee development.
• Research and develop high-quality, engaging training materials, manuals, and visual aids tailored to the retail sports industry, ensuring alignment with brand standards and learning objectives.

Required Skills and Qualifications:

• Bachelor's degree in Business, HR, Psychology, or related field.
• 2–4 years of experience in training and development, preferably in retail, FMCG, or sales-driven environments.
• Strong understanding of retail sales dynamics, especially in the sports/lifestyle segment.
• Excellent communication, presentation, and facilitation skills.
• High-energy, engaging trainer who can inspire diverse frontline teams.
• Experience in using LMS platforms, online tools, and blended learning models.
• Strong organizational and planning capabilities to manage training across multiple retail locations.
• Willingness to travel extensively across Kerala.
• Ability to collaborate across departments and influence store-level performance through training.

Preferred Attributes:

• Prior experience in the sports retail or branded retail environment.
• Strong background in customer service training and experience-driven selling.
• Demonstrated ability to incorporate company values and culture into training content.
• Analytical mindset to assess training ROI and effectiveness metrics.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

• Leave encashment
• Paid sick time

Application Question(s):

• This is an in office job and requires you to work in our office in Kozhicode (Calicut). Are you OK with that?
• We work 6 days, Monday to Saturday 10am to 7pm. Are you OK with that?
• What is your joining availability in number of DAYS if considered for the role?
• How many years of experience do you have in conducting sales, customer service training in a retail environment?
• Are you comfortable with extensive travel across Kerala for in-store training sessions?

• Have you previously developed training content or materials (manuals, e-learning, presentations)?

• Do you have experience in using gamification or interactive techniques to enhance training engagement?

• Are you familiar with LMS (Learning Management Systems) or online training platforms?
• Do you have experience in measuring training effectiveness and preparing training reports?

Willingness to travel:

• 25% (Required)

Work Location: In person