Customer Success Manager

2 weeks ago

Bengaluru, Karnataka, India Flexiple Full time ₹ 6,00,000 - ₹ 18,00,000 per year

About Flexiple

Flexiple is the only hiring solution companies need to discover, evaluate, and hire dream developers & designers. Our invite-only talent network, handcrafted assessments, and a search engine powered by 30+ data points make us a must-have for every company. With over 600,000 monthly visitors, a talent network of 45,000 professionals worldwide, and $7.5M+ in freelancer payouts, we've helped 240+ companies scale with top talent. We are now on an ambitious journey to scale to $50M revenue by 2026, and we're looking for a driven Customer Success Manager to own client relationships, retention, and growth.

Location: Bengaluru

Work Model: On-site

Experience: 2 to 4 years

What You'll Do
Drive Revenue Retention & Financial Operations

  • Billing & Collections: Own the entire invoicing process, tracking payment schedules and managing systematic follow-ups to ensure all revenue is collected on time.
  • Contract Management: Proactively manage client contract renewals and secure new agreements to ensure continuous revenue streams.
  • Conflict Resolution: Serve as the main escalation point to quickly and effectively resolve issues between clients and talent, maintaining high client satisfaction.

Own Account Growth & Advocacy

  • Expansion: Deepen client relationships through regular engagement, expanding our influence by meeting with new stakeholders to drive account growth.
  • Advocacy & Referrals: Keep Flexiple top-of-mind, actively requesting and securing valuable referrals and testimonials from happy clients.
  • Value Communication: Clearly articulate Flexiple's unique value proposition and how we solve business problems to potential new users within established accounts.

Manage Talent & Stakeholder Engagement

  • Relationship Management: Conduct regular check-ins with both the client and the contracted talent to proactively manage expectations and identify early risks or opportunities.
  • Talent Experience: Collaborate with internal HR/Talent teams to improve post-joining engagement, ultimately enhancing the client's perception of Flexiple as an employer partner.

Who are you?

Education & Background

  • Technical Aptitude: B.Tech or demonstrated strong technical understanding, enabling you to grasp and communicate engineering keywords and context effectively.
  • Experience: 2–4 years in a Customer Success or Account Management role, specifically from a services industry (e.g., Staffing, IT Services, Consulting).

Core Skills

  • Commercial Acumen: Proven history of managing billing, collections, contracts, and renewals.
  • Exceptional Communication: Outstanding professional communication skills to manage senior-level client relationships.
  • Structured & Proactive: A self-starter who can quickly set up and maintain repeatable, scalable engagement and follow-up processes.
  • Problem-Solver: Demonstrated ability to manage difficult conversations and facilitate effective conflict resolution.

Why Join Us?

  • Chief Happiness Officer: Work alongside Rocket , our in-house bundle of joy, who keeps the energy high and stress low.
  • Impact & Growth: A high-responsibility role from day one, offering accelerated learning and direct impact on core revenue metrics.
  • Exposure: Direct access to founders and leadership for mentorship in scaling a high-growth business.
  • Culture: A flat, transparent, and collaborative environment where every voice truly matters.
  • Benefits: Comprehensive corporate insurance coverage.

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