Administrator, Global IT Technical Support

Company Description

Konecranes Information Technology organization secures sustainable growth and operational excellence through IT Innovation and data insights. The service portfolio is wide; from IT services provided to enable Konecranes business processes, through Helpdesk, all the way to the business intelligence and analytics identifying new business opportunities

Job Description

As a member of the Global IT Support Team, you will be part of the Global IT Service Delivery function, providing technical and software distribution services across the globe. This role demands strong coordination, technical analysis, and adherence to IT processes to ensure seamless support and service delivery.

Key Responsibilities

• Uphold Konecranes Core Values and Code of Conduct in all professional interactions and decisions.
• Manage IT Requests through the IT Ticketing Tool:
• Classify incoming tickets.
• Obtain necessary approvals.
• Assign tickets to L2/L3 support teams.
• Follow up until resolution and closure.
• Perform Technical Analysis of unknown or new incidents and service requests.
• Collaborate with the Team Lead to build and maintain a knowledge base.

Incident Management:

• Assess severity, impact, and risk.
• Escalate to L2/L3 teams when required.
• Adhere to IT Policies and Processes during daily operations.
• Support IT Projects by executing assigned activities and tasks.
• Identify Problem Areas based on recurring incidents and communicate findings.
• Assist in User Acceptance Testing (UAT) as part of project or change implementations.

The role is based in our office in SP Infocity, Pune – but it goes without saying that the remote & hybrid working is a part of our modern ways of working.

To achieve these goals required Qualifications & Skills:

• Bachelor's degree in Computer Science / IT.
• 1–3 years experience in a Windows environment.
• Strong understanding of OS, Networking, and Applications.
• Familiarity with iOS, Android, Windows, and mobile OS.
• Knowledge of SCCM and ITIL is preferred.
• Excellent verbal and written communication skills.
• Strong team collaboration and ability to work with global teams.
• Awareness of ISO 14001, 45001 standards is a plus.

Qualifications

Bachelor's degree in Computer Science / IT.

1–3 years experience in a Windows environment

Additional Information

What we offer to you

• Be part of a global company with over a century of innovation.
• Experience a culture of trust, flexibility, and inclusivity.
• Work with modern tools, agile methodologies, and a strong expert team.
• Enjoy competitive salary, work-life balance, and continuous learning.
• Contribute to world-class IT service delivery in a leading crane technology company.

Want to learn more about Konecranes and what your future colleagues have to say?

Interested?

Do you have what it takes, and do you see yourself joining our community and taking a key role in our Administrator- Global IT Technical Support? If yes, please submit your application with CV as soon as possible, latest by via Apply link below.

Please contact the recruiting manager Deepali Pawar via email, or Global Talent Acquisition Specialist Kanchan Mahajan via kanchan.mahajanor via LinkedIn.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.