Urgent Requirement of Japenese Language Expert-WFH

Position : Client Success Manager- B2B ACCOUNT MANAGER-Urgent Requirement of Japenese Language Expert-WFH

Location : India (Remote)

Shift Time : 3 PM - 12 AM IST

ABOUT THE ROLE

We are seeking an experienced Client Success Manager to support our client and user base through best in class user experience and implementation partnership. The ideal candidate is a self-starter with a passion for client success, technology, and B2B client channels.

RESPONSIBILITIES IN THE VAULT

• Manage day-to-day communications with clients
• Partner with Product and Engineering teams on client implementations and in relaying client suggestions and feedback.
• Oversee the onboarding of new accounts & ensure smooth and successful implementation.
• Proactively anticipate client issues by identifying patterns and common concerns.
• Prioritize and troubleshoot issues as they arise, performing basic root cause analysis and driving resolution.
• Own the renewal process and collaborate with the Account Management team on upsell opportunities.
• Demonstrate a willingness to learn the DiligenceVault platform and become a subject matter expert on its functionalities.
• Conduct client webinars and user training sessions, showcasing platform functionality in a clear, efficient, and engaging manner.
• Help develop and maintain the companys knowledge base and product updates.
• Liaise between Sales and Product teams to support the delivery of new modules and functionalities.
• Serve as the clients main point of contact and work collaboratively with the Global Client Success team to ensure strong cross-functional coordination across Sales, Marketing, and Product teams.

REQUIREMENTS

• 3 to 7 years of hands-on experience within Client Services at a B2B technology product company is a MUST (self-service software experience will also be considered)
• Bachelors degree or equivalent in Business, Marketing, Communications, or relevant discipline
• Strong client-interaction and communication skills including the ability to react to client issues, assess and address them in a timely manner
• Experience working with asset managers / institutional investors is a strong plus
• Willingness and desire to solve problems efficiently and effectively
• You consider yourself to be a problem solver
• Process-oriented, including issue tracking and incident management
• Independent self-starter willing to propose game-changing ideas
• Ability to succeed in a remote team environment and a global team
• API and some client-certification experience
• Competitive drive, positive attitude, incredible work ethic, and attention to details
• Ability to run basic SQL queries to extract data and generate reports
• Creativity - can turn client ideas/proposals into reality or the ability to visualize the final product
• Comfortable giving training presentations to groups of any size
• Experience with supporting, testing, or developing web UIs is a big plus
• languages ( Japanese,) is a strong plus

BENEFITS

• All the latest Tech-Stack you need to succeed
• Medical Insurance Coverage
• Wellness Reimbursement
• Training Reimbursement
• Flexible Paid Time Off Policy
• Work From Home
• Team Offsites
• Reward & Recognition Program

CONTACT HR @ sana /

no fees no charges