Technical Support Executive
7 days ago
Job Title: Field Support Executive – Software Product
Job Description:
We are looking for a Field Support Executive to assist our clients with the software products installed at their locations. The role involves providing on-site technical support, troubleshooting issues, and ensuring smooth operation of our software systems.
Responsibilities:
Visit client sites to provide technical support for installed software.
Diagnose and resolve software or system-related issues.
Coordinate with the internal technical team for escalations.
Maintain records of visits, issues, and resolutions.
Provide user training or demonstrations when required.
Requirements:
Diploma / Bachelor's degree in IT, Computer Science, or related field.
Good understanding of software installation and troubleshooting.
Strong communication and customer-handling skills.
Willingness to travel for on-site support.
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