Senior Manager – Fleet Customer Success

1 week ago

Pune, Maharashtra, India Nivaata Systems Full time ₹ 10,00,000 - ₹ 14,00,000 per year

Job Title: Senior Manager – Fleet Customer Success

Base Location: Pune

Package: ₹10–14 LPA

Department: Customer Success

About Routematic

Routematic is a leading employee transportation and mobility solutions provider, leveraging technology to deliver safe, efficient, and reliable commute experiences. We work with top enterprises to manage their end-to-end employee transport needs, driving both customer satisfaction and operational excellence.

Role Overview

The Senior Manager – Fleet Customer Success will be responsible for managing key fleet customers of Routematic, ensuring smooth delivery of commute services while driving high levels of customer satisfaction. This role will act as the bridge between clients, internal operations, and the helpdesk team, ensuring seamless communication, service excellence, and operational efficiency.

Key Responsibilities

  • Own end-to-end customer relationship management for assigned fleet clients.
  • Act as the primary escalation point for client stakeholders, ensuring service delivery within agreed SLAs.
  • Collaborate with internal operations and helpdesk teams to ensure smooth execution of daily fleet activities.
  • Monitor and report on customer satisfaction, fleet performance, and SLA adherence.
  • Lead client reviews, governance calls, and periodic business reviews.
  • Identify and resolve operational challenges proactively, ensuring minimal disruption in services.
  • Drive process improvements, automation, and best practices for better customer experience.
  • Support client onboarding, pilot runs, and demos at city/account level.
  • Mentor and guide the operations/helpdesk teams on customer-first practices.
  • Ensure compliance with safety standards, transport regulations, and client policies.

Requirements

  • MBA / Bachelor's, with 8–12 years of relevant experience.
  • Strong background in Customer Success, Fleet Operations, or Service Delivery (mobility/transport industry preferred).
  • Proven ability to manage enterprise clients and large-scale fleet operations.
  • Experience in managing cross-functional internal teams (operations, helpdesk, vendor partners).
  • Excellent communication, presentation, and stakeholder management skills.
  • Analytical mindset with ability to interpret data and drive decisions.
  • Strong problem-solving and conflict management abilities.

Key Skills

  • Customer Success & Client Management
  • Fleet Operations & Service Delivery
  • Team Leadership & Cross-functional Collaboration
  • SLA Compliance & Performance Management
  • Escalation & Risk Management
  • Data-driven Insights & Reporting

Job Types: Full-time, Permanent

Pay: ₹1,000, ₹1,400,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

  • Customer Success Manager

    2 days ago

    Pune, Maharashtra, India Intangles Lab Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About IntanglesIntangles is a leading provider of real-time predictive diagnostics and digital twin technology for the automotive and fleet industry. We help customers optimize fleet operations, reduce downtime, and achieve higher ROI through advanced AI-driven telematics solutions. At Intangles, our mission is to empower businesses with actionable insights...

  • Customer Success Manager

    2 days ago

    Pune, Maharashtra, India Intangles Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About IntanglesIntangles is a leading provider of real-time predictive diagnostics and digital twin technology for the automotive and fleet industry. We help customers optimize fleet operations, reduce downtime, and achieve higher ROI through advanced AI-driven telematics solutions. At Intangles, our mission is to empower businesses with actionable insights...

  • Liasioning Manager

    1 week ago

    Pune, Maharashtra, India Everest Fleet Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Everest Fleet is Ubers largest professionally managed fleet supplier in India, with a fleet of cars, operating in Mumbai, Pune, Bengaluru, Delhi and Hyderabad. It was founded by a successful entrepreneur, philanthropist and seasoned angel investor Siddharth Ladsariya in October As we are one of the most professionally managed fleets of the country, Uber...

  • Fleet Executive

    1 week ago

    Pune, Maharashtra, India bigbasket Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Descriptionbigbasket, a Tata Enterprise, is India's largest online supermarket with over 13 million customers in 60+ cities and towns. Since our inception in 2011, we have grown to operate various business lines including bigbasket, bbnow, bbinstant, bbdaily, fresho, bbmandi, and bbsaathi, providing convenient grocery shopping experiences. With a...

  • Senior Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Nivaata Systems Full time ₹ 13,00,000 - ₹ 15,00,000 per year

    Job Title: Senior Customer Success ManagerLocation: Pune (Base Location)Package: ₹13 – 15 LPAAbout RoutematicRoutematic is a leading employee transportation and mobility solutions provider, leveraging technology to deliver safe, efficient, and reliable commute experiences. We work with top enterprises to manage their end-to-end employee transport needs,...

  • Senior Customer Success Manager

    4 days ago

    Pune, Maharashtra, India Nivaata Systems Full time ₹ 12,00,000 - ₹ 15,00,000 per year

    Job Title: Senior Customer Success ManagerLocation: Balewadi, Pune Maharashtra (Base location)Package: LPAPreferable Candidate: FemaleAbout RoutematicRoutematic is a leading employee transportation and mobility solutions provider, leveraging technology to deliver safe, efficient, and reliable commute experiences. We work with top enterprises to manage their...

  • Fleet Manager

    1 week ago

    Pune, Maharashtra, India Kambson Express & Logistics Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Oversee daily fleet & transport operations, route planning, driver management, vehicle maintenance, cost control, and timely deliveries. Ensure compliance, documentation, and smooth logistics coordination across branches.

  • Bpo Team Lead

    2 weeks ago

    Pune, Maharashtra, India Everest Fleet Full time ₹ 10,50,000 - ₹ 31,50,000 per year

    Job Title: Sales Team LeaderCompany: Everest Fleet Pvt. Ltd. Location: Thane Salary Range: 25 LPA 3.5 LPAAbout the CompanyEverest Fleet Pvt Ltd, founded in October 2016, is a leading fleet management company with 20,000+ cars operating on UBER across Mumbai, Delhi, Bengaluru, Hyderabad, Pune, Kolkata, and Chennai. We are one of the top players in the fleet...

  • Fleet Executive

    3 days ago

    Pune, Maharashtra, India Yuvwaa Speeds Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Oversee fleet operations & maintenance* Manage vehicle fleet & rider logistics* Ensure compliance with safety standards* Optimize route planning & execution

  • Customer Success Manager

    3 days ago

    Pune, Maharashtra, India Aims Digital LLC - Learning solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Aims DigitalAims Digital designs digital learning experiences that immerse, educate, and transform. With over two decades serving 100+ companies (including several Fortune 500), Aims delivers custom eLearning, rapid course authoring, immersive content, legacy content modernization, mobile learning, gamification, and visual presentations. Their USP lies...