Customer Service

3 days ago

Chennai, Tamil Nadu, India NatWest Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Careerfair 3.0 – Customer Service & Operations Delivery Manager

Join us as a Customer Service & Operations Delivery Manager

  • Take on a new role, where you'll be developing key projects, working closely with others to deliver strategic platform deployments
  • You'll help to translate business requirements into functional designs, and you'll write business requirements or business cases to create appropriate documentation
  • This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network

  • We're offering this role at associate level

What you'll do

As a Customer Service & Operations Delivery Manager, you'll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you'll be making recommendations, providing business system support and managing communication with the business.

You'll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs.

Your responsibilities will include:

  • Supporting technology partners to drive system improvements and the resolution of defects and incidents
  • Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
  • Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
  • Acting as an internal consultant to enable and inform effective standards, processes and controls
  • Delivering the management of key controls and support in the maintenance of the business continuity plans
The skills you'll need

We're looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We'll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.

Additionally, you'll have:

  • Good knowledge of operations, process management and products
  • The ability to develop business and technical architectures
  • An understanding of internal and external regulatory frameworks
  • Experience in international debt collections or recovery
  • Strong people management skills

This role is ring-fenced for the India Career Fair 3.0 Programme. The hiring manager is inclined to hire internal talent from other business units.

Hours

45

Job Posting Closing Date:

02/11/ Experience LevelMid Level

  • Customer Care

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 84,000 - ₹ 1,80,000 per year

    Company: ICCS (TNCM)Job Type: Full-timeSalary Package:- CTC: 13,300- Take-home salary: 11,300Shift Timings:- 10:00 AM to 6:00 PM- 2:00 PM to 10:00 PM (flexible shifts)Qualification:- Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support Executive, you will be responsible for handling...

  • Customer support

    1 week ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...

  • Customer support

    1 week ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year

    *Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...

  • Customer support executive

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,33,000 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...

  • Customer Service

    1 day ago

    Chennai, Tamil Nadu, India Savvy Search Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Service & Renewals ExecutiveLocation: Chennai About the Employer: A reputed and growing organization in the customer service industry, known for its employee-centric culture and career growth opportunities.Role Overview: Were hiring dynamic Customer Service & Renewals Executives to handle customer queries, upselling, and renewal...

  • Customer Service

    2 weeks ago

    Chennai, Tamil Nadu, India SHAL Group - SEA HAWK LINES Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:Executive – Customer Service & PricingExperience:3–4 yearsLocation:ChennaiIndustry:Liner / ShippingJob Summary:We are seeking a motivated professional with 3–4 years' experience inCustomer Service & Pricingfor a Liner company. The role involves handling customer coordination, managing bookings, and supporting pricing activities to ensure...

  • Customer Service

    3 days ago

    Chennai, Tamil Nadu, India Matrimony Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Customer ServiceTamil NaduPosted On07 Oct 2025End Date09 Oct 2025Required Experience0 - 1 YearsBasic SectionNew Job Title-No. Of Openings50BANDBand 1GradeLevel 1DesignationCustomer Service AssociateCampus/Non Campus-Employment Type-Requisition TypeNewEmployee Category-TAT30Closing Date09 Oct 2025OrganisationalCompanyMatrimony.ComBusiness UnitMM-Bharat...

  • Customer Service

    1 day ago

    Chennai, Tamil Nadu, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations AnalystIn this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...

  • Customer Service

    5 days ago

    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Customer Service & Operations Analyst Join us as a Customer Service & Operations AnalystThis is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You'll be actively participating in initiatives to improve customer service, processes and procedures You'll hone your...

  • Customer Relationship Officer

    1 week ago

    Chennai, Tamil Nadu, India Ogfs Business Service Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Build strong customer relationships* Manage customer queries via phone & email* Maintain high levels of customer satisfaction*Responsible for marketize &promote our products ,service ,offers and process.* Generate leads