Customer Success Manager

2 weeks ago

India Jobgether Full time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - EMEA in India. In this role, you will be a trusted partner to enterprise customers across the EMEA region, ensuring they achieve maximum value from a sophisticated, technology-driven platform. You will operate at the intersection of technical expertise, relationship management, and strategic problem-solving in a fast-paced, global environment. The position offers high visibility and autonomy, with direct impact on customer satisfaction, retention, and growth. You will collaborate closely with cross-functional teams to align customer objectives with product capabilities. This role is ideal for someone who thrives in dynamic settings and enjoys being the voice of the customer. Your contributions will play a key role in long-term customer success and business expansion. Accountabilities
  • Build and maintain strong, long-term relationships with enterprise customers, understanding their current needs and future goals.
  • Act as a trusted customer advocate internally, ensuring feedback and insights are effectively communicated across teams.
  • Develop deep expertise in the platform's solutions, providing technical and functional guidance to customers.
  • Drive product adoption and value realization, ensuring customers progress toward their desired outcomes.
  • Lead regular business reviews to assess performance, share roadmap updates, and align on future objectives.
  • Partner with sales and account teams to identify expansion opportunities and support revenue growth.
  • Proactively identify risks related to churn or satisfaction and create mitigation plans in collaboration with leadership.
  • Coordinate with support, product, and engineering teams to resolve issues and deliver a seamless customer experience.
Requirements5 or more years of experience in a technical, customer-facing role such as customer success, solutions consulting, or account management.Strong communication and interpersonal skills, with the ability to engage both technical and business stakeholders.Proven ability to explain complex technical concepts clearly to non-technical audiences.High level of technical curiosity and motivation to continuously deepen product knowledge.Experience managing multiple projects and priorities in a fast-paced environment.Analytical mindset with strong problem-solving and organizational skills.Proactive, improvement-oriented approach to workflows, processes, and customer engagement.Comfort working in multicultural, globally distributed teams with a high degree of autonomy.Experience with CRM and collaboration tools is a plus, as is knowledge of identity verification, KYC, AML, or related domains.Additional European language skills are considered an advantage. BenefitsCompetitive compensation package aligned with experience and market standards.Opportunity to work in a global, multicultural environment.Flexible work setup with autonomy and ownership.Exposure to cutting-edge technologies in security, identity, and compliance.Supportive culture focused on learning, development, and career growth. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best  Why Apply Through Jobgether? 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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