Store Lead

Company Overview
Reliance Retail is India's largest and fastest growing retailer with a robust omni-channel presence and a focus on innovation, value, and exceptional customer experiences. We operate 15,000+ stores in 7,000+ cities, catering to diverse consumption needs with outstanding products and superior service standards.

Job Overview
The Store Lead Ed A Mamma will be responsible for leading store operations at the Hyderabad Kukatpally location. This full-time, mid-level position is ideal for individuals with a minimum of 4 years relevant experience in retail, providing hands-on leadership in a fashion environment. The role demands strong store management expertise and a proven ability to deliver excellent customer experiences while ensuring operational excellence.

Qualifications And Skills

• Experience in store management, merchandising, and retail operations, applying industry best practices to maximize store profitability and customer satisfaction (Mandatory skill).
• Proven ability to lead, motivate, and develop high-performing teams, driving results, engagement, and operational discipline in a dynamic retail environment.
• Demonstrated competency in visual merchandising, ensuring brand standards, attractive displays, and engaging shopping environments to drive sales.
• Proficiency in handling fashion retail merchandise, including apparel, accessories, and high-volume inventory management within a multi-store network.
• Experience in multi-store operations, optimizing processes, resource allocation, and workflow efficiency across various retail outlets.
• Strong communication and interpersonal skills to provide exceptional customer service, resolve queries, and foster positive relationships with customers and staff.
• Analytical skills to interpret sales data, monitor key performance indicators, and implement strategies that enhance sales and operational results.
• Solid understanding of store operations requirements including sales planning, inventory management, cash handling, loss prevention, and compliance with company policies.
• Ability to adapt to fast-paced retail environments, manage diverse priorities, and quickly resolve operational challenges to sustain store performance.

Roles And Responsibilities

• Lead the overall functioning of the Ed A Mamma store at Hyderabad Kukatpally, ensuring adherence to store standards and maximizing customer satisfaction.
• Drive team performance by setting clear objectives, providing on-the-job training, and implementing robust workflows for excellence in daily store operations.
• Coordinate visual merchandising initiatives to achieve brand consistency, optimize product placement, and create compelling displays in line with current fashion trends.
• Oversee daily store operations, including opening and closing procedures, inventory management, replenishment, and cash handling for a seamless retail experience.
• Analyze store sales and footfall data, identify improvement opportunities, and implement actionable plans to drive top-line and bottom-line growth.
• Implement and monitor stock control processes, minimize shrinkage, and ensure proper tracking of store assets and product lifecycles.
• Develop and maintain positive customer relationships by handling queries, addressing feedback, and ensuring a consistently high standard of service delivery.
• Liaise with multi-store operation teams, category managers, and support functions to ensure business targets and operational KPIs are met effectively.
• Conduct regular performance reviews, coach team members on selling techniques and operational best practices, and contribute to a culture of continuous improvement.