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Technical Delivery Manager
2 weeks ago
Job Title:
Tech Delivery Manager / Workforce Strategy & Planning Manager
Location: Bangalore
(On-Site)
Job Type:
Full time
Working Hours:
09:30 AM to 6:30 PM IST
(Mon- Fri)
5 Days working only.
(Day Shift)
Designation:
Tech Delivery Manager / Workforce Strategy & Planning Manager
Location:
Bengaluru
Job Description:
We are seeking a
Workforce Strategy & Planning Manager
to lead our IT operations workforce planning, forecasting, and resource alignment efforts. This role is ideal for professionals with deep expertise in
Workforce Management (WFM)
and
technical program oversight
, particularly those who have built and scaled
50–100 member delivery teams
.
Key Responsibilities:
- Workforce Forecasting & Scheduling:
- Develop accurate staffing forecasts based on historical trends, business cycles, and project pipeline. Align staffing strategies with business and operational goals.
- Client Interaction & Talent Positioning:
- Engage with clients to gather resource requirements and provide workforce solutions that meet their technical and business needs. Proactively position the right talent before client demand peaks.
- Understanding of IT Skills & Project Needs:
- Demonstrate strong understanding of IT technical roles, skills, and domain knowledge. Map resource capabilities to project and domain-specific requirements.
- Data Analysis & Reporting:
- Utilize Excel, dashboards, and WFM tools to generate reports and actionable insights that support proactive workforce planning.
- Real-Time Workforce Monitoring:
- Monitor staffing levels, project allocations, and real-time operational dashboards to ensure smooth delivery and service continuity.
- Team Leadership & Scaling:
- Plan and execute team scaling strategies, managing growth from inception to full productivity for teams ranging from 50 to 100+ members.
- Collaboration with Recruitment Teams:
- Work closely with IT recruiters to fulfill workforce demand, ensuring timely onboarding of quality talent.
Extensive experience working with IT recruitment teams is highly preferred.
Key Skills & Qualifications:
- 6–12 years of experience in
Workforce Management (WFM), IT Resource Planning
, or
Program/Project Management
within the IT services domain. - Demonstrated experience working closely with
clients
, understanding their resourcing requirements, and proactively fulfilling needs. - Proven ability to build and manage
mid- to large-sized technical teams (50–100+)
. - Solid grasp of
IT technical skills
, project lifecycles, and delivery models across domains (e.g., application development, infrastructure, cloud). - Proficiency with
Excel
, WFM platforms (e.g., NICE, Kronos, Aspect), and BI/dashboard tools. - Strong stakeholder communication and cross-functional collaboration capabilities.
