Delivery Lead

1 week ago

Madipakkam Chennai Tamil Nadu, India SMARTAIL Full time ₹ 55,000 - ₹ 85,000 per year

Key Responsibilities:

Team Coordination & Leadership

  • Lead, mentor, and manage the entire support team responsible for project delivery.
  • Oversee tasks allocation & track performance to ensure alignment with project priorities.
  • Ensure clarity in task ownership and expectations through effective planning and communication.

Operational Oversight

  • Monitor the progress of support operations and project deliverables using relevant tracking tools and dashboards.
  • Identify delays, risks, or resource gaps early and take corrective action to keep timelines on track.
  • Track and manage project pipelines, resource allocation, and delivery timelines.

Cross-functional Collaboration

  • Work closely with the Tech/Development team to identify and remove any technical roadblocks impacting the support process.
  • Liaise with Sales, Product, and Curriculum teams to ensure smooth handoffs and alignment.
  • Act as the communication bridge between support and leadership.

Process Optimization & Continuous Improvement

  • Evaluate current delivery workflows and identify areas for efficiency enhancement.
  • Standardize processes where possible, remove redundancies, and introduce automation or tools to streamline operations.
  • Implement best practices and foster a culture of accountability and continuous improvement.

Quality & Process Management

  • Track team productivity, task completion rates, SLA adherence, and other delivery metrics.
  • Enforce quality assurance processes to maintain high standards across all outputs.
  • Conduct regular reviews to assess performance and implement feedback mechanisms.

Reporting & Communication

  • Provide regular updates to the CEO and leadership team on delivery progress, risks, and improvement initiatives.
  • Deliver actionable insights and data to support decision-making and strategy development.

Stakeholder & Client Engagement

  • Act as the operational face of the organization during school visits, reviews, or escalations.
  • Present grading outcomes and support-related insights to school leadership when needed.
  • Support the Sales team in transitioning and onboarding new schools into operational workflows.

Required Qualifications:

  • Bachelor's degree in education, Project Management, Operations, Business Administration, or a related field.
  • 5+ years of experience in project delivery, team management, or operations—preferably in the EdTech, Education, or E-learning sectors.
  • Proven ability to manage diverse teams and handle multiple simultaneous projects.
  • Strong organizational, communication, and leadership skills.
  • Familiarity with educational content production workflows and delivery tools.
  • Ability to manage tight deadlines while maintaining quality control.
  • Experience working cross-functionally with tech, sales, and product teams.

Preferred Qualifications:

  • Prior experience working with AI/ML-driven products (especially in EdTech or assessment tech).
  • Familiarity with school curricula (CBSE, ICSE, or regional boards).
  • Project management certification (PMP, PRINCE2) is a plus.
  • Willingness to travel to client schools occasionally for demos, reviews, or escalations.

Kindly fill out this form:

Job Types: Full-time, Permanent

Pay: ₹55, ₹85,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund
  • Work from home

Work Location: In person

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