Circle Account Manager-UPE

2 days ago

Lucknow, Uttar Pradesh, India Altius Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The ideal candidate will be responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.

The incumbent will be broadly responsible for the following:

·       Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.

·       Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.

·      Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and comprehensive collection of dues

·       Engage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carryout timely resolution of collections related issues (through credit / debit notes, where required).

Responsibilities

Collections

·       Ownership of 100% collection as per Monthly Target

·       DSO and Aging of outstanding

·       Red flag any issue anticipated to have adverse impact on timely collection of dues.

·       Internal customer on boarding for the support required in terms of timely collections.

·       Adherence to Collection Process and Escalation Matrix.

·       Carry out timely resolution of collections related issues. Where required, ensure that resolution of issues through a credit note / debit note is completed within 180 days of billing

Customer Engagement and Sales Funnel Generation

·       Circle account management for MNO and ISP at N-1 level

·       ZBM relationship management / BSNL SSA level mapping

·       Driving Customer satisfaction across MNO team

·       Sales and Revenue target achievement for Anchor/ Colo for the respective account

·       Sales Funnel generation

·       Customer DPR reporting

·       Internal reporting – Account Wise

·       Validation of customer inputs in SR, SO, RFAI for ER

·       Reconciliation with customer and coordination with ER

Dispute Resolution

·       Accurate reporting of Outstanding & Billing Disputes

·       Mitigation & Resolution of billing disputes in a timely manner

Engagement with Circle Level Client Stakeholders

·       Strong Customer Relationship & Business Engagements.

·       Daily / Weekly interactions with Operator execution teams at Circles.

·       Drive C-SAT process at circles and own continuous improvement plan internally & externally.

·       Manage issues raised by OPCOs that impact New Business & Collections

·       Create Customer delight across the spectrum of external stakeholders

Accurate Market Intelligence & Timely Information Sharing

·       Monthly Market Share Analysis & Reporting

·       Order Win / Loss Analysis

·       Engagement with the Operator teams for emerging requirements and business trends

Qualifications

Education
: Graduate

Experience
: Minimum 5 years of experience in a sales / collection's role

Technical Skills
: Product acumen, Key account management, Sales reporting & measurement, Analytical & Technical Skills, Competitor intelligence, Knowledge of IT tools

  • Circle Account Manager

    2 days ago

    Lucknow, Uttar Pradesh, India Altius Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesThe role is mainly responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related...

  • Circle Admin Under 3rd Party rolls

    2 weeks ago

    Lucknow, Uttar Pradesh, India Altius Telecom Infrastructure Trust Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesManage day-to-day operations of facilities, including housekeeping, pantry, security, travel management, vehicle management, and vendor management.Ensure smooth functioning of office administration by handling petty cash transactions and maintaining accurate records.Coordinate with third-party vendors for maintenance services to...

  • AGM - Circle Performance & Optimization

    4 days ago

    Lucknow, Uttar Pradesh, India Vodafone Idea Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Circle Performance & Optimization

    4 days ago

    Lucknow, Uttar Pradesh, India Vodafoneidea Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Circle Performance & Optimization

    14 hours ago

    Lucknow, Uttar Pradesh, India VodafoneZiggo Full time

    Job Req ID: 48165Location:Lucknow, INFunction: Technology/ IOT/CloudAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Active Infra Rollout Manager

    13 hours ago

    Lucknow, Uttar Pradesh, India Vi (Vodafone Idea) Full time

    Manager - Active Infra Rollout Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to...

  • Manager - Active Infra Rollout

    2 weeks ago

    Lucknow, Uttar Pradesh, India Vodafone Idea Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Manager - Active Infra Rollout

    2 weeks ago

    Lucknow, Uttar Pradesh, India Vodafoneidea Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Manager - Active Infra Rollout

    2 weeks ago

    Lucknow, Uttar Pradesh, India VodafoneZiggo Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Req ID: 48224Location:Lucknow, INFunction: Technology/ IOT/CloudAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Manager/Sr. Manager- Accounts

    14 hours ago

    Lucknow, Uttar Pradesh, India Max Super Speciality Hospital, Lucknow Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Financial Reporting: Assist in preparing and reviewing financial statements, including balance sheets, income statements, and cash flow statements.Accounts Payable and Receivable: Oversee the accounts payable and receivable functions, ensuring timely payment of invoices and accurate recording of transactions.General Ledger Maintenance: Maintain the general...