Circle Account Manager
2 days ago
Role & responsibilities
The role is mainly responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.
The incumbent will be broadly responsible for the following:
- Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.
- Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.
- Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and comprehensive collection of dues
- Engage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carryout timely resolution of collections related issues (through credit / debit notes, where required).
Collections
- Ownership of 100% collection as per Monthly Target
- DSO and Aging of outstanding
- Red flag any issue anticipated to have adverse impact on timely collection of dues.
- Internal customer on boarding for the support required in terms of timely collections.
- Adherence to Collection Process and Escalation Matrix.
- Carry out timely resolution of collections related issues. Where required, ensure that resolution of issues through a credit note / debit note is completed within 180 days of billing
Customer Engagement and Sales Funnel Generation
- Circle account management for MNO and ISP at N-1 level
- ZBM relationship management / BSNL SSA level mapping
- Driving Customer satisfaction across MNO team
- Sales and Revenue target achievement for Anchor/ Colo for the respective account
- Sales Funnel generation
- Customer DPR reporting
- Internal reporting Account Wise
- Validation of customer inputs in SR, SO, RFAI for ER
- Reconciliation with customer and coordination with ER
Dispute Resolution
- Accurate reporting of Outstanding & Billing Disputes
- Mitigation & Resolution of billing disputes in a timely manner
Engagement with Circle Level Client Stakeholders
- Strong Customer Relationship & Business Engagements.
- Daily / Weekly interactions with Operator execution teams at Circles.
- Drive C-SAT process at circles and own continuous improvement plan internally & externally.
- Manage issues raised by OPCOs that impact New Business & Collections
- Create Customer delight across the spectrum of external stakeholders
Accurate Market Intelligence & Timely Information Sharing
- Monthly Market Share Analysis & Reporting
- Order Win / Loss Analysis
- Engagement with the Operator teams for emerging requirements and business trends
Preferred candidate profile
-
Circle Account Manager-UPE
2 days ago
Lucknow, Uttar Pradesh, India Altius Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe ideal candidate will be responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.The...
-
Circle Admin Under 3rd Party rolls
2 weeks ago
Lucknow, Uttar Pradesh, India Altius Telecom Infrastructure Trust Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRoles and ResponsibilitiesManage day-to-day operations of facilities, including housekeeping, pantry, security, travel management, vehicle management, and vendor management.Ensure smooth functioning of office administration by handling petty cash transactions and maintaining accurate records.Coordinate with third-party vendors for maintenance services to...
-
AGM - Circle Performance & Optimization
4 days ago
Lucknow, Uttar Pradesh, India Vodafone Idea Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per yearVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
AGM - Circle Performance & Optimization
4 days ago
Lucknow, Uttar Pradesh, India Vodafoneidea Full time ₹ 9,00,000 - ₹ 12,00,000 per yearVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
AGM - Circle Performance & Optimization
9 hours ago
Lucknow, Uttar Pradesh, India VodafoneZiggo Full timeJob Req ID: 48165Location:Lucknow, INFunction: Technology/ IOT/CloudAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
-
Active Infra Rollout Manager
8 hours ago
Lucknow, Uttar Pradesh, India Vi (Vodafone Idea) Full timeManager - Active Infra Rollout Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to...
-
Manager - Active Infra Rollout
2 weeks ago
Lucknow, Uttar Pradesh, India Vodafone Idea Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Manager - Active Infra Rollout
2 weeks ago
Lucknow, Uttar Pradesh, India Vodafoneidea Full time ₹ 5,00,000 - ₹ 12,00,000 per yearVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Manager - Active Infra Rollout
2 weeks ago
Lucknow, Uttar Pradesh, India VodafoneZiggo Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Req ID: 48224Location:Lucknow, INFunction: Technology/ IOT/CloudAbout:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
-
Account Manager
2 weeks ago
Lucknow, Uttar Pradesh, India IPSOSS SECURITE SERVICES Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionIPSOSS SECURITE SERVICES is a security and investigations company based in KERGRENN, Queven, Bretagne, France. The company provides comprehensive security solutions and investigative services to ensure the safety and well-being of its clients. Their expertise lies in offering tailored security measures and efficient response strategies to...