Circle Account Manager

2 days ago

Lucknow, Uttar Pradesh, India Altius Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role & responsibilities

The role is mainly responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.

The incumbent will be broadly responsible for the following:

  • Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.
  • Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.
  • Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and comprehensive collection of dues
  • Engage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carryout timely resolution of collections related issues (through credit / debit notes, where required).

Collections

  • Ownership of 100% collection as per Monthly Target
  • DSO and Aging of outstanding
  • Red flag any issue anticipated to have adverse impact on timely collection of dues.
  • Internal customer on boarding for the support required in terms of timely collections.
  • Adherence to Collection Process and Escalation Matrix.
  • Carry out timely resolution of collections related issues. Where required, ensure that resolution of issues through a credit note / debit note is completed within 180 days of billing

Customer Engagement and Sales Funnel Generation

  • Circle account management for MNO and ISP at N-1 level
  • ZBM relationship management / BSNL SSA level mapping
  • Driving Customer satisfaction across MNO team
  • Sales and Revenue target achievement for Anchor/ Colo for the respective account
  • Sales Funnel generation
  • Customer DPR reporting
  • Internal reporting Account Wise
  • Validation of customer inputs in SR, SO, RFAI for ER
  • Reconciliation with customer and coordination with ER

Dispute Resolution

  • Accurate reporting of Outstanding & Billing Disputes
  • Mitigation & Resolution of billing disputes in a timely manner

Engagement with Circle Level Client Stakeholders

  • Strong Customer Relationship & Business Engagements.
  • Daily / Weekly interactions with Operator execution teams at Circles.
  • Drive C-SAT process at circles and own continuous improvement plan internally & externally.
  • Manage issues raised by OPCOs that impact New Business & Collections
  • Create Customer delight across the spectrum of external stakeholders

Accurate Market Intelligence & Timely Information Sharing

  • Monthly Market Share Analysis & Reporting
  • Order Win / Loss Analysis
  • Engagement with the Operator teams for emerging requirements and business trends

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