AGM - Circle Performance & Optimization

Job Req ID: 48165

Location:
Lucknow, IN

Function: Technology/ IOT/Cloud

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TM – TSG & CXX, Network

Job Level/ Designation

M2

Function / Department

Technology/Quality

Location

UPE-Lucknow

Hiring Manager

Job Purpose

This role is responsible for supporting the Network Quality function by optimal and effective Analysis and Handling Network complaints, cordinating with relevant stakeholders and getting resolution for customer complaints..

Key Result Areas/Accountabilities

Responsible for overall administration of TSG team monitoring and Operations tools in respective circle, including drive testing tools.

Daily monitoring of all the network Complaints coordinate with the stakeholders and find reason for complaints

Effective routine use of Geo-location tools in trouble shooting network/customer issues, analysis of 2G/4G/5G network coverage tropology, in-building coverage, traffic, handset analytics etc

HNI / Enterprise/ VIP/Escalations customer complaints handiling

Coordination with Zonal optimization team in sharing the insight from tools and supporting them in experience improvement initiatives

Core Competencies, Knowledge, Experience

In-depth technical knowledge in radio network parameters & optimization (2G/4G/VoLTE/5G)

Excellent domain knowledge and on- field optimization experience

Hands on experience with tools like CRM KPI's & Ground Hog etc

Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints

People management capability, very good cross functional co-ordination.

Must have technical / professional qualifications

B.Tech Electronics and Telecommunications with 4+ years of experience

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership