Captain

6 days ago

Bengaluru, Karnataka, India 2afb2f36-0536-4f2f-907e-a8a24dea6d3c Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Bengaluru

Full Time

5 Years

Qualification

B.H.M/Diploma Or Any Degree

Experience

5-8 years

Skills

Communication, Collaboration, Team Handling, Commanding, Supervising

Duties & Responsibilities
  • Operations
  • Assisting Sr. Captains for all the day-to-day operations in the F&B service.
  • Responsible for all the operations that will happen with all procedures and standards in their outlets.
  • Oversee all the operations in the specified outlet.
  • Handle guests without any complaints.
  • Assist and support the F&B service for service excellence.
  • Resolve guest and staff concerns quickly and efficiently.
  • Supervising
  • Supervise the operations and team members throughout the service.
  • Guide the staff members for proper service and standards.
  • Responsible for daily reports to Sr. Captains.
  • Responsible for the operations in the allotted outlets.
  • Hygiene and Safety
  • Should have proper grooming and be responsible for checking the daily grooming of staff members.
  • Responsible for safety and hygiene for staff members.
  • Should have awareness about hygiene in food service and the importance of personal grooming.
  • Job Knowledge
  • Should have good and deep knowledge about food and food presentation.
  • Should have wide knowledge about wine and other liquors.
  • Responsible for giving menu briefing and training the standards of service to staff members.
  • Should have experience in operating sales like WINHMS, etc.
  • General
  • Responsible for overall sanitation, cleanliness, and appearance of the allotted F&B outlet.
  • Responsible for providing excellent guest service and ensuring all guest concerns are met.
  • Must be familiar with current and upcoming details about the property.
  • Should have good communication skills and use only professional language.
  • Motivating team members and taking daily briefings with team members.
  • Coordinate well with all other departments, especially F&B production.
  • Assist Sr. Captains/Outlet Manager with scheduling the duty of team members and preparing weekly offs.
  • Assist Sr. Captains/Outlet Manager with training of team members and preparing monthly reports.
  • Responsible for monthly inventory and breakages.
  • Responsible for ensuring sufficient operating supplies like beverages and equipment like cutleries, crockery, etc., and transportation if needed.
  • Must be able to work under pressure for long hours.
  • Maintain the records of staff periodicals and operating costs.
  • Handle guest complaints effectively.
  • Identify problems in the department and resolve them.

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